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Now streaming episode #20
Inside the Process

Hosts Mallory & Shawn sit down with the brightest minds in the biz to chat all about best practices to help you level up the work you’re doing. We're talking everything from winning business continuous improvement strategies to professional development — we've got it all here!

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Now Streaming Season 03
Organize Chaos

Candid advice from Chris Ronzio, published daily. Take a page out of other business leaders' playbooks—from people and processes to productivity, and how to organize your life around it all.

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Now Streaming Season 01
The Fastest Growing Companies

Learn exponential growth hacks from today's fastest-growing companies. Tips on scaling teams, 10x-ing revenue, and the secret sauce that's earned these businesses top recognition as the fastest-growing small biz brands around.

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Now Streaming Episode 10
SMB Consulting Show

An advicecast for the modern business leader, featuring the unfiltered tips and tricks from today’s top small business consultants.

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Now Streaming Season 03
Process Makes Perfect

Expert business builders, process-obsessed entrepreneurs, and your favorite authors dish their stories and secrets about creating systems to successfully scale.

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Latest episodes

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Now streaming episode #20
How to Drive Customer-led Growth (By Getting Inside Their Heads) with Gia Laudi

In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.

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Now streaming episode #20
How To Make Training Stick (and Not Suck!) with Sara Berry

In this episode, Mallory and Shawn chat with Sara Berry, founder of Out of the Office Learning, on how to make workplace learning both effective and fun.

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Now streaming episode #20
How To Plan for the (Uncertain) Future of Work with Bhushan Sethi

In this episode, Mallory and Shawn chat with Bhushan Sethi, a partner at PwC, to talk about planning and adaptability for business uncertainty.

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Now streaming episode #20
How To Cultivate a Values-based Culture Through Ethical Leadership with Ann Skeet

In this episode, Mallory and Shawn chat with Ann Skeet of the Markkula Center for Applied Ethics about the ethical challenges and leadership dynamics.

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Now streaming episode #20
How To Create a “No Fluff” Messaging Strategy with Diane Wiredu

In this episode, Mallory and Shawn chat with Diane Wiredu, the founder of LionWords, about the significance of clear and effective messaging for businesses.

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Now streaming episode #20
How To Manage People Performance with Karen Weeks

In this episode, Mallory and Shawn chat with Karen Weeks, the Global Chief People Officer at Obviously about high performing teams.

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Now streaming episode #20
How To Master the Art of Clear & Confident Communication w/ Ty Hoesgen

In this episode, Mallory and Shawn chat with two-time bestselling author and communication coach Ty Hoesgen about effective communication techniques.

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Now streaming episode #20
How To Implement a Rinse & Repeat Framework for Customer Acquisition w/ Marc Thomas

In this episode, Mallory and Shawn sit down with Marc Thomas, experienced B2B marketer, to chat about his "Rinse and Repeat" marketing framework.

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Now streaming episode #20
How To Craft a Roadmap to Results with Adam Lovill

In this episode, Mallory and Shawn are joined by Adam Lovill, VP of Customer Experience at Trainual, who dives into decision-making as a key part of success.

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Now streaming episode #20
How To Land Your Next Top Performer with Marlowe Duran

In this episode, Mallory and Shawn chat with Marlowe Duran, Trainual's senior talent business partner, about finding your next top performer.

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Now streaming episode #20
How To Create Raving Fans (& Deal with Trolls) with Aidan Brannigan

In this episode, Mallory and Shawn chat with Aidan Brannigan of Marketing Millenials to learn all about creating raving fans.

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Now streaming episode #20
How To Instill Culture from Day 1 (AKA Onboarding) with Tara Montoya

In this episode, Mallory and Shawn chat with Trainual people ops manager Tara Montoya about the right way to onboard new employees.

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Podcast
How to Drive Customer-led Growth (By Getting Inside Their Heads) with Georgiana Laudi

In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.

Read more
Article
 • 
Understanding the Process of Operationalization

This article delves into the complex process of operationalization.
Article
 • 
How To Operationalize Your Business for Maximum Efficiency

Learn how to streamline your business operations and increase efficiency with our comprehensive guide.
Article
 • 
A Step-by-Step Guide to Creating the Perfect Trainual Account for Your EOS Business

Learn how Trainual can help you run your EOS business.
Article
 • 
Unveiling Culture Ops: Defining and Optimizing Company Culture

Learn how relying on culture ops can help you develop a better company culture at your business.
Article
 • 
Empowering Software and Tech Startups: Jobs ChatGPT Can Automate for Small Business

Learn how AI tool ChatGPT can help automate some processes at your small business.
Article
 • 
Streamlining Trades and Home Services: Jobs ChatGPT Can Automate for Small Business

Find out which trades and home services ChatGPT can help you automate.
Article
 • 
Revolutionizing Business Services: Jobs ChatGPT Can Automate for Small Businesses

Learn how to automate some of your business services with ChatGPT.
Article
 • 
Unleashing the Power of ChatGPT: How It Benefits Small Businesses

Learn how to harness the power of ChatGPT to help your small business.
Article
 • 
The 30 Most Powerful ChatGPT Prompts for a Small Business HR Team

Find the most powerful prompts to put into ChatGPT to help your HR team.
Article
 • 
The 30 Most Powerful ChatGPT Prompts for a Small Business Marketing Team

Find out the best ChatGPT prompts your marketing team should use.
Article
 • 
The 30 Most Powerful ChatGPT Prompts for a Small Business Sales Team

Find the best prompts for your sales team to use on ChatGPT.
Article
 • 
How Will AI Impact the Future of Documentation and Training

Learn how AI tools are changing the landscape of training and process documentation.
Podcast
How to Drive Customer-led Growth (By Getting Inside Their Heads) with Georgiana Laudi

In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.

Read more
Podcast
How To Use Emotional Intelligence In The Workplace
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Trainual Certified Consultants, Penn And Connie Moody Of Moody Eyes
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Why Most Small Businesses And Startups Fail In The First Year
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Consultant At The Training Place And Trainual Certified Consultant, Nita Bowers
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How To Create A Culture Of Candid Conversations At Work
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Co-Creator Of Process Optimizer, Co-founder & Certified EOS Implementor At The TRACTION Hub & Trainual Certified Consultant, Michael Erath
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How To Correctly Price Your Products And Services
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Founder Of Work The System And Trainual Certified Consultant, Josh Fonger
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Top Strategies To Organize And Achieve Your Business Goals
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Founder And Lead Consultant at TALENTality And Trainual Certified Consultant, Elizabeth Yarbrough
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How To Create An Alter Ego That Helps You Succeed
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Founder Of The Operations Agency And Trainual Certified Consultant, Alyson Caffrey
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How VaynerMedia's Chief Heart Officer Leads With Empathy
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Leadership And Management Coach At The Devereux Group And Trainual Certified Consultant, Alex Devereux
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Top Strategies For Becoming A Better Leader At Work
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How to Drive Customer-led Growth (By Getting Inside Their Heads) with Gia Laudi

In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.

Read more
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Podcast
How to Drive Customer-led Growth (By Getting Inside Their Heads) with Gia Laudi
Podcast
How To Make Training Stick (and Not Suck!) with Sara Berry
Podcast
How To Plan for the (Uncertain) Future of Work with Bhushan Sethi
Podcast
How To Cultivate a Values-based Culture Through Ethical Leadership with Ann Skeet
Podcast
How To Create a “No Fluff” Messaging Strategy with Diane Wiredu
Podcast
How To Manage People Performance with Karen Weeks
Podcast
How To Master the Art of Clear & Confident Communication w/ Ty Hoesgen
Podcast
How To Implement a Rinse & Repeat Framework for Customer Acquisition w/ Marc Thomas
Podcast
How To Craft a Roadmap to Results with Adam Lovill
Podcast
How To Land Your Next Top Performer with Marlowe Duran
Podcast
How To Create Raving Fans (& Deal with Trolls) with Aidan Brannigan
Podcast
How To Instill Culture from Day 1 (AKA Onboarding) with Tara Montoya
Podcast
How To Make Training Fun & Increase Retention with Shawn Jensen
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How To Craft Your Company Story, Mission & Values with Jonathan Ronzio
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How To Build a Culture of Gratitude with Kelly Loudermilk
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How to Document Processes & Create Engaging Training
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How To Run an Effective Meeting (The EOS Way) with Derek McLarty
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Build Good Business Systems & Great Leaders with Bryson McCutcheon
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Core Values: Shaping Positive Culture and Business Outcomes with Grayson Hogard
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SMART Goals Framework to Documentation: Win in Business
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How To Make Your Business Investable
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The 4 Stages Of Growing a People Operations Team
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Finance Follows Strategy: Annual Forecasting
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Process Will Set You Free
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Biggest Takeaways & Behind The Scenes Of Playbook 2022
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Why A Purpose Driven Business Matters
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Employee Productivity & Wellness In Remote Work
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Moving Beyond A Transactional Mindset
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Recession Pricing Strategies
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Perfecting Inbound Sales
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Why Your Last Software Rollout Failed
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Creating A Culture Of Leadership Development
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How To Sustain Your Game In Life & In Business
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Maximize Your Workday & Supercharge Productivity
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Embracing Change To Build A Better Business
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Why Philanthropic Giving Is A Business Advantage
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Creating A Sense Of Belonging In The Workplace
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Grow An E-Commerce Business With Working Capital
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Tackling Global Inequality With Remote Work
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Goal Setting Secrets For Success
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How To Find & Retain "A" Players For Your Business
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Transform Current Challenges Into Future Opportunities
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Think Bigger! How To Develop An Exponential Mindset
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How To Use Partnership Marketing For Your Business
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Why Systems & Process Are Vital To The Trucking Industry
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How SMBs Should Approach Their Talent Acquisition
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The Documentation Life Cycle
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Find Your Unfair Business Advantage
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Breaking Down Innovation Barriers
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2022 Trends, Scaling The Hustle, & How To Make Your First Million with Sam Parr
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How To Become An Inc. Best Workplace with Chris Gwinn
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Why Hourly Billing Is Nuts! with Jonathan Stark
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Pivoting Ops In 2022, Creating A Process Culture, & The Metaverse | Alyson Caffrey
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From Contractor to Champion CEO with Andrew Houston & Jay Carter
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CEO Of FUBU & Host Of ABC's Shark Tank, Daymond John
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Founder & President Of Mako Design, Kevin Mako
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Founder and CEO of DayBlink, Michael Wong
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Making The Entrepreneurial Leap
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Perfecting Your Sales Process
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Gregg Scoresby, Founder And CEO Of CampusLogic
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How To Hire: Designing Your Roles And Interview Process (Part 2)
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Tom Spengler, Executive Chairman At PrimeGov
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Business Systemisation Specialist At Organising Works! And Trainual Certified Consultant, Wendy Tadokoro
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