In this episode, I chat with Michael Ventura, CEO, and founder of Sub Rosa, during our Training With Empathy event we hosted in April. We talk about the concepts from his book, Applied Empathy, and how to have empathy in the workplace, and how to make empathy a trainable skill. What I liked about this episode is that he fully breaks down why empathy is today’s most talked-about competitive advantage, and he explains how to train your team for it.
Sub Rosa is a strategy and design firm that has worked with some of the world’s most iconic brands and organizations; including Adobe, Delta Air Lines, Google, Goldman Sachs, Nike, The TED Conference, and The Obama Administration.
Michael has served as a board member and adviser to a variety of organizations including Behance, The Burning Man Project, The Smithsonian Cooper-Hewitt National Design Museum, and the United Nations’ Tribal Link Foundation.
- Some of the creative campaigns that Sub Rosa has produced
- Dealing with difficult people and the four points of distortion
- The “Whole Self” framework
- Asking the hard questions to see the truth
- Opening yourself up to new perspectives
- Seeing the world from other people’s point of view
- Why empathy is not sympathy, compassion, or being nice
- How empathy is a trainable skill
- Fostering more collaborative and inclusive relationships in the workplace