The can't-miss newsletter for small business leaders

🐘 Learn how to play the *worst* game of ‘White Elephant’

But fear not! Add some variety to your gift-giving from a leading graphic design agency. And learn how to give (and receive) feedback with our template of the week!

🎅 Corporate Santa: How to show love to your best customers

Why let Santa do all the giving this year? Learn how to leave some gifts under the tree for your VIP customers.

🤔 What do Led Zeppelin and compliance training have in common?

They’re ready to rock and roll! Cheesy? Absolutely. True? You bet!

🚀 How to leverage your personal brand for more growth opportunities

(Yes, you have one.) Plus, how to build an employee development program that drives results and the new way to put the f(un) in flowcharts.

📚 Boost training retention by 60% with these 4 hacks

And the top tips for leading actually productive meetings (and avoiding ones that could have been emails).

👏 One-up the competition with extreme customer service

And how to break down the customer experience for bigger business gains.

🔐 Unlocking the power and potential of Gen Z employees

Plus, how to embrace personal accountability for personal and professional growth.

😂 Tips for making your training boredom-proof (and extra sticky!)

And why you should consider prioritizing a connections-first culture at your business.

⚒️ Want better efficiency? Update your processes with these 4 steps.

Plus, a couple of templates to assist your drive for continuous improvement.

📬 Email: Your business’ best customer-converting tool

And how to make your training more accessible with multi-language translations.

🙅 How successful business leaders use the word ‘no’

And we're bringing the Phoenix Suns, Mercury leadership to Playbook 2024!

⏰ How to save time to do what really matters in your business

And the one shift that helped this business cut their onboarding time in half.

🤏 3 small changes that could scale your sales and business

Plus, a policy template that makes promotion guidelines crystal clear.

⚖️ Set up long-term success with ethical leadership

And how these dynamic flowcharts could transform your knowledge sharing.

⚒️ Revamp your hiring with second-chance candidates

And how one Trainual customer is getting employee buy-in with their innovative training.

⚡ What experts say about brand messaging strategy

Plus, why it’s actually important to find good business conferences to attend.

📈 Get really good at sales with emotional intelligence

Plus, things happen. Find out how to prepare for when disaster strikes.

💜 A checklist for attracting your ideal customers

Plus, the keys to developing high-performing teams at your business, according to the experts.

🔥 The ultimate guide to documenting your processes and policies

Everything you need to know about the ultimate business system (with templates!).

🤫 The not-so-secret strategies for confident communication

Spoiler alert: Practice does, indeed, make perfect.

💡 The hack you need to simplify your daily to-do list

And save the date — Trainual’s Playbook conference is back!

🖐️ Are you sick of hearing this from your employees? Here's how to make it stop.

Plus, the secret to leveling up your training material in a couple of clicks.

📉 How to fix that reoccurring seasonal sales slump

And if you work with remote teams — don't skip the template of the week!

📧 Don’t sleep on this overlooked email marketing opportunity

Plus, what we can learn from Michael Jordan about getting a leg up on the competition.

👋 Good-bye to tried-and-true: How to create innovative marketing campaigns

And there’s less than 150 days until Black Friday. You need to start preparing now.

📧 Do cold outreach emails the right way and actually find customers

And the checklist you need to follow to really create a culture of care at your company.

🏆 The strategies and templates you need to become a best place to work

And why Warren Buffett’s investment advice could help you with expedient decision-making.

⭐ This strategy could seriously boost your review ratings

Plus, how to prevent burnout for those employees who work across teams and departments.

🤭 How to approach employees who aren’t meeting expectations

And why it’s a leader’s responsibility to help employees foster friendships at work.

🌟 Getting employees onboard with your new processes

Plus, what we do to get new hires familiar with the Trainual software.

🔍 What an optimized onboarding actually looks like in Trainual

And why you need to consider starting or sponsoring a podcast. (Hint: It affects your bottom line.)

🔥 What a viral TikTok gets wrong about job promotions

Plus, why you should be choosing LinkedIn to build up your personal and company brands.

Too much on your plate? Start delegating the right way.

And what it actually takes to push aside your competitors to become customers’ first choice.

Got a bad review? These 4 techniques will do you better than ignoring it.

Plus, find out the red flags you need to avoid when creating job listings for open roles.

Disney uses creativity to boost employee training. You can, too.

And learn the two secrets behind building a more resilient work environment.

Your business communication is lacking. Here are 3 fixes.

Plus, how to set internal communication guidelines (with a handy template!).

Spending money to grow your business? Read this first.

Before you start spending money to make money, you need a funding plan. Here’s everything you need to consider.

Answering the age-old question: Stick to your industry, or diversify?

And everything you need to consider when updating your pricing strategy.

Everything you need to know about process documentation and improvement

Find the complete guide for documenting and improving your business processes (and a couple of cool templates!).

The secrets behind making a Forbes’ Best Employers list

Trainual made this year’s list of America’s Best Startup Employers! And you know we had to share how we did it.

The one mistake you could be making in your growth strategy

Plus, have you ever considered getting an executive assistant? Then we’ve got just the webinar for you.

Your customers are leaving. Are you guilty of one of these reasons?

Find out the nine most common reasons customers are walking out your door — and how to turn them back around.

Why your sales success isn’t dependent on always getting “yes”

Plus, learn how to optimize SEO to increase traffic at your local business (and get a free process template!).

Tips for planning your next company retreat (with a free template!)

Plus, find out when slowing down can actually have better results for your business.

Why a singular company strategy is blocking your departments’ success

Plus, it’s feedback time! Fill out our newsletter survey for a chance to win $50 at the Trainual swag shop!

How we found the time to build 50+ product enhancements

You’d think December would be a hard month to get a lot of projects done — but not for the Trainual team.

How this viral TikTok could save your onboarding process

No one wants to be known as the company with horrible onboarding — find out what it takes to plan a good one.

How unconscious bias could be stunting your biz's growth

Our biases can affect our decision-making — whether we are conscious of it or not. Learn how to recognize when bias rears its head.

An inside look at how Trainual customers use Trainual

And could you be the source of your business' bottlenecks? Here's how to find out (and fix it).

The biggest customer experience predictions for 2024

Plus, ways you can introduce gamification to your business — and reap the benefits.

The top 10 documentation templates you need in your business

It’s an end-of-year special: Check out Trainual’s most popular templates and our biggest product enhancements.

Keeping your hiring on track with a process checklist (with template)

And why you should consider introducing a longer hiring process.

How to improve your processes (template included!)

And a list of those end-of-year payroll tasks you don’t want to put off.

13 ways to prepare for the post-holiday sale slump — right now

Plus, find out what to avoid when building your personal brand — along with a policy template to help your employees do the same.

Here are the (massive) benefits of gratitude and employee recognition

Plus, find out your problem-solver profile to discover better ways to make decisions.

The how-to guide (and template) for implementing new tech

Plus, how many employees is too many for one manager? Find out if you need to start rearranging your company’s reporting structure.

Every customer experience process you need in your business (with templates!)

Plus, learn how predictive analytics could be crucial to your marketing and customer service strategies.

How to solve the onboarding mistakes that cost you thousands of dollars

Plus, employee happiness and productivity are linked. Boost both with your company mission and vision statements.

Every business needs to document these 5 SOPS (with templates)

Plus, find out the best ways to optimize your mobile website design to get more sales this holiday season.

SMBs are facing a tough holiday season. Here’s how you can still win big.

And get the process template for running a more efficient meeting (along with some bonus EOS® templates).

Build the ultimate sales playbook with these templates

Plus, learn how to find and retain the best sales people for your growing business.

The best ways to find and hire seasonal employees

And find out how continuous training retains your employees — and uplifts your business.

The quick and easy way to get help with your business documentation

Plus, how the transcendent leadership style refocuses your priorities for business success.

How to standardize your hiring and onboarding processes (with templates!)

SMBs need to embrace risk management. Here’s how.

And introducing Trainaul tips!

These built-in AI tools are making employee training faster and easier

Plus, find out the four steps companies use to maximize their value and prepare for sale.

Need to boost slow sales? Growth marketing might be the answer.

Plus, how the right customer appreciation strategy can help with retention and generate demand.

Need to know the best way to document processes? There’s a template for that.

Plus, everything you missed at Insider Summit (new Trainual features, anyone?).

4 tools for handling the emotional labor of business leadership

P.S. Insider Summit is tomorrow!

This trick could help you make more logical decisions at work

Plus, how to overcome SMB growing pains and say goodbye to those pesky PTO questions. P.S. Insider Summit is in one week!

Here’s how many days you should wait before asking customers for reviews

And don’t forget: The Insider Summit is two weeks away! Save your spot today.

How a business playbook solves your knowledge transfer problems

Plus, save your spot for our customer conference Insider Summit!

The nine-step guide to writing the perfect SOP

And how you can use your new SOPs to help you delegate your daily responsibilities — leaving you more time to work on your business.

Templates for documenting your new Threads processes and policies

Plus, everything you need to know about documenting company policies.

The best ways to document roles and responsibilities (with free templates!)

Plus, how business acquisition could be the key to your small business' growth.

Every biz needs an origin story. Here’s how to write yours.

Learn how to craft a company story that motivates your team. Plus, find out how project management could be the key to unlocking growth.

10 reasons you need to stop documenting in Google Docs

Plus, are you a multitasker? A procrastinator? Learn productivity tips that best fit your working style.

How to implement a performance review process (+ template)

Plus, the simple ways of getting your team to document your business playbook.

The guide to building a scalable company with star of Shark Tank Daymond John

The free “How To Build a Business Playbook” masterclass is finally here!

Conquer change management with a change champion program (template included)

‘How to Build a Business Playbook’ is coming…

Marketing on a budget? Try these 3 strategies.

Plus, what you should do about copycat competitors.

The top cybersecurity tips for protecting your employees — and your business

And why you should prioritize a company retreat this year (with a travel policy template to help you get started).

Sales email open rates are dropping. Use these templates to turn it around.

Plus, how your mental health story can change your work relationships for the better.

Customer service tips (and a free template!) for handling angry customers

Plus, learn the three common traps that are preventing you from learning from your past business mistakes.

Improve your strategy success rate with a premortem analysis

Plus, even Gen Z can struggle with tech. Here’s how to overcome tech-shaming at your workplace — by helping employees of all ages.

Here’s how your biz can prepare for the worst

Plus, the secrets to how Trainual hired 100+ people, as well as the newest way to track your employees’ training.

🤖 Do you have a ChatGPT policy?

If not, here’s a template. Plus, the best way to manage your employees when they’re working in the field.

The most important tool for selling your business

And how to support the glue holding your team together (AKA, your middle managers).

How AI can create your training content

Say hello to Trainual Compose, the AI tool that can document your business for you.

Borrowing the recession strategies of Costco, Target, and other retailers

Plus, boost your customer retention with these digital marketing strategies.

Introducing: Template of the week

A way for busy business leaders to jumpstart their documentation process.

Employees dropping the ball? An unclear org structure could be to blame.

How to prevent the same mistakes from repeating. And some creative training programs that will help you retain your best employees.

Doing and documenting processes — at the same time!

Introducing Trainual Capture — helping you document processes in half the time. Plus, how your business can push past hiring challenges.

How tech can support your business’ DEI initiative

And why you should train employees with async learning activities.

“Quiet Week”: one week, no meetings, and instant productivity

How the steep cost of unnecessary meetings led to the creation of “Quiet Week.” And why you should always repost your social content.

The right way to do cold calling (scripts included)

Plus, the many pros (and no cons) of having a company knowledge base.

Tax day is coming — here’s how to reduce your SMB’s tax liability.

Plus, looking to scale your business in 2023? Then you'll want these hot tips from our top certified consultants.

How to get your team to fall in love with process documentation

And don’t miss a free (yes, free) webinar on how to operationalize your business.

The business leader’s complete guide to employee onboarding

And how entrepreneurs set and accomplish their goals in the new year.

How to prep your team when someone goes on parental leave

Plus, find out whether offering on-demand pay is the right move for your SMB.