The university for business playbook builders

Yes! Once your onboarding is complete, you will have access to ongoing support with our Support team (via support@trainual.com) or with our Success Coaches (who host best practice webinars throughout the month).

Most customers make it through their onboarding in 4 weeks (by attending 1 workshop per week). But you can go as fast-or as slow-as you need. You will have unlimited email access to your Onboarding Specialist for the first 4 weeks as well!

An onboarding specialist is an experienced member of the Trainual staff that will guide you through the first 4 weeks of your onboarding journey. They’re there to provide feedback about your content creation, answer questions about functionality, and will be the hosts of your weekly workshops.

Yes! We offer a 50% discount to qualified nonprofit organizations. You can learn more here.

Yep! If you're on a free trial, select a Trainual plan to get into Trainual U and start building your business playbook today!

Each course level takes about 1-2 hours. This includes learning and all application activities!

Courses include instruction, examples, activities to do in your own Trainual account (to apply what you've learned), and knowledge checks (quizzes you're sure to ace).

Courses are self-guided so you can do them whenever it’s convenient for you! Of course, feel free to reach out if you have questions along the way.

Do you write company how-to training or document other business content in your team's Trainual account? Then, yes! And if you want more help from your team with this and to get some weight off your shoulders, then double yes! Enroll yourself and send this page to any leaders in your org with business know-how. After they're versed in Trainual, they can help you knock out some of the documentation on your to-do list.

Absolutely, it is! (Name another free university. We'll wait.)

Trainual U courses must be completed in order. When you graduate a level, you get your exclusive digital badge of completion and access to the next level.

Trainual U is designed for Admins, but is super useful for all your content creators – including any Managers, Contributors, and Authors who can help you build out her account. Send this page to all your team members who might benefit from Trainual U!

Level 1 gives you a foundational understanding of the Trainual platform – like account navigation, building out people and roles, and how to create, publish, and assign content.

Level 2 goes a step further with strategic implementation – like how to customize your account brand styles, add multimedia, establish content standards and guidelines, and assemble a team of content creators to help you build out your account.

Level 3 shows you how to leverage tools that boost accountability – like advanced reporting, update notifications, e-signatures. Plus the ones that streamline content distribution – like Trainual Tags™, the Google Chrome extension, the mobile app, and more!

Right now, Trainual is only available in English. But this is definitely something that we’re exploring.

No. But, Trainual does use completion percentages. That way, individual team members can see how they’re performing against the overall company.

No. There is no central document or file storage in Trainual. However, files and documents can be linked within your Trainual subjects. The only people able to upload/edit subject content are those that you give permission to do so.

The short answer? Very! But there are a few limitations that we get asked about often. In Trainual, you won’t be able to pre-schedule subjects to go live for your team, gate your subjects based on time, or add customized reporting options (beyond what’s in the application).

At this time, Trainual is unable to offer robust or customized API integrations.

No, Trainual is intended to house internal training documents only. It is not designed to work with any e-commerce plug-ins.

Yes! SSO via Microsoft Azure AD and Okta is currently available on our Scale plan. Google SSO is coming soon!

Trainual does not have in-app video hosting. But it does have seamless integrations with Loom, YouTube, Vimeo, and Wistia, where you can upload your training videos and then quickly embed to your Trainual content to track completions.

Coming soon! For now, this is possible with our Zapier integration. You can set up an automation to occur when someone completes their onboarding or training content. It can then trigger your e-signature tool, like DocuSign, PandaDoc or HelloSign to send a document for signed completion.

Nope! You cannot host live training sessions inside Trainual. But, if you are hosting a live training on Zoom (or even in person that you are filming), Trainual is the perfect place for that training content to live after it’s presented. That way, any future team members can be assigned the exact same training. And you can be sure people that couldn’t attend live have a consistent training experience for as long as that content is relevant to your organization.

No. SCORM and TinCan (xAPI) content do not plug into Trainual. Think of Trainual as the place where you document who does what and how it’s done – your company playbook for the things you do and what everybody needs to know. And in that sense, we believe the content you build in Trainual should be specific to your organization, and not off-the-shelf modules or skills courses.

Trainual is best suited for companies with under 500 employees. We do, however, have some companies using and loving Trainual with thousands of folks on board, so it really comes down to your use case! Book a call to discuss plans and options for your specific needs and size.