Trainual FAQ

Answers to your questions

Who is Trainual for?

Trainual is for anybody who needs to get their business out of their brain, to train and scale their teams. If your training content is scattered all over the place and you're struggling to delegate responsibilities, Trainual is for you! Our typical customer is a small to medium size business with 5-500 employees. Trainual is a favorite among entrepreneurs and CEOs, HR and Operations leaders, office managers and admins, because Trainual helps standardize the way work gets done, streamline onboarding and training processes, ensure all employees have the knowledge they need to do their best work, and keep teams aligned and accountable no matter where they work from. Trainual is not an enterprise tool, though there are teams in the thousands who find success with Trainual for specific use cases. Get in touch to learn more about Trainual and how it might work for your type of business and use cases.

Is there a free trial period?

Yes! You can try any Trainual plan free for 7-days by simply setting up a password. No credit card needed.

Is Trainual hard to use?

Nope! Trainual is super intuitive. In fact, Trainual has been voted "#1 Easiest To Use" small business onboarding, training, and SOP software by reviewers on G2 in 2020 and 2021. Adding your team is quick, building your content is as easy as writing an email, and rolling out training happens in just a few clicks. Now, we're not saying it doesn't take time! Documenting stuff about your business isn't the most automated of processes. But the time you put in, you get back ten-fold. And to get back to the question, no it's not hard to use :)

Does it take a long time to create training content?

No, and yes. It depends! Trainual was designed with ease in mind. So, creating training content is as easy as embedding a video, copy and pasting content you already have, or customizing a template. You can edit your training content at any time, so you don't need to worry about getting it perfect before hitting "Publish." But, if you're starting from scratch, documenting your business playbook does take time. That said, we promise to make it as easy and painless as possible.

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

Yes, we would. And hope you would too!

Does Trainual host media?

It’s simple to copy your existing training content (documents and photos) into your Trainual team curriculum. Videos must be hosted elsewhere (Vimeo, Wistia, YouTube) and can be embedded into Trainual.

Can I have more than one account admin?

Yes! You can grant admin permissions to enable other users to assign or edit content, as well as creator permissions for certain users to edit content without overseeing users in the system.

Does it cost more to add extra users?

Typically yes. It depends on your plan. Plans scale in buckets of 5 user seats. So if you have not maxed out the seats in your current plan, you might not pay to add more. But if you have used all of your plan's allocated seats, then you would pay to upgrade in increments of 5 more seats. Should you need additional Users, Billing Admins can head to Settings > Billing & Plans > click Add more Users. Questions? Email support@trainual.com

What if I want to change plans?

Account owners or billing admins can quickly and easily change plans from within the app.

Is Trainual safe and secure?

Absolutely. The Trainual app is totally secure and only team members you assign as users can access your internal account content. If someone leaves the company, it’s just as easy to remove them from the system. And each user can be assigned different roles bases on permissions. All of our data is stored on a cloud-based server and database that is PCI Level 1 compliant and backed up daily. All uploaded images and files are stored with Amazon Web Services (AWS) S3 cloud storage.

Does Trainual share my data?

We will not sell, rent, exchange or share your personal information with any third-parties without your permission.

Trainual will share the collected information in order to respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of Trainual’s terms of service, or as otherwise required by law. Trainual may use your data for operational necessities such as processing and fulfilling your order, billing, service improvement, and other general purposes.

If Trainual is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Please reference our Privacy Policy for complete details.

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What forms of payment do you accept?

We accept all major credit cards, Apple Pay, and Google Pay.

Can I cancel my subscription?

Yes, you have the option to cancel or pause your subscription (put your account on hold) at any time. Cancelling your plan comes into effect the following month. If you pause, you can restart whenever you’re ready to start training again!

Do you offer refunds?

In most cases, no, we do not offer refunds. However, you can cancel your account at any time, and you can try the platform for free with our 7-day free trial, no credit card necessary.

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Freqently asked questions

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Current customer?

Answers to your questions

Who is Trainual for?

Who is Trainual for?

Is there a free trial period?

Is there a free trial period?

Is Trainual hard to use?

Is Trainual hard to use?

Does it take a long time to create training content?

Does it take a long time to create training content?

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

If you had one shot, one opportunity, to seize everything you ever wanted, would you capture it?

Does Trainual host media?

Does Trainual host media?

Can I have more than one account admin?

Can I have more than one account admin?

Does it cost more to add extra users?

Does it cost more to add extra users?

What if I want to change plans?

What if I want to change plans?

Is Trainual safe and secure?

Is Trainual safe and secure?

Does Trainual share my data?

Does Trainual share my data?

What forms of payment do you accept?

What forms of payment do you accept?

Can I cancel my subscription?

Can I cancel my subscription?

Do you offer refunds?

Do you offer refunds?

Organize the chaosof your small business

Processes

Policies

People

Company

Quick links

Get smart on small biz weekly

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Organize the chaos
of your small business