Setup Support

Trainual Scale Plan customers get to fast track success with setup support services from our own implementation specialists. It's like a personal concierge for your Trainual account. Here's how to make the most of this support in your first 4 weeks.

Start documenting processes

Your Implementation Specialist can set up the framework of your Trainual account and even meet individually with stakeholders on your team to review content and share best practices for their individual roles.

Along the way, we can train your team on our best practices so they're empowered to do their own documentation.

More than friends... accountability buddies

Need a weekly 1:1 to review your progress and guide you with suggestions as you get your content into Trainual? We can do that.

Even if you have a bunch of content that you just need help moving, organizing, and formatting in Trainual, we can roll up our sleeves and spend some time helping to make sure you're starting off on the right foot!

Create training content

Do you have processes documented already but want help transforming them into engaging training content with Trainual?

Your Implementation Specialist can begin to take your content and add in best-in-class learning and development principles to really make your processes pop. And teach you how to do it as we go.

Train your team on Trainual

It's easier to get traction with your business playbook when you get more of your company involved. You'll find faster momentum and get to ROI quicker when documentation is a team sport.

Our Implementation Specialist can project manage getting everyone trained up and started with documentation in Trainual.

We want to make it easy for your subject matter experts to jump right in and start sharing the stuff they know and do best.

Need-to-knows for your VIP treatment

Your implementation specialist is your point of contact for all implementation and account strategy-related communication for the first 4 weeks of your Trainual journey. In addition to our world-class support team and help center, your Implementation Specialist will know you by name and be available to you via email or scheduled video meeting.

Once your engagement with your Implementation Specialist is complete, you will have access to ongoing support with our Success Coaches and Product Experts.

If you absolutely love the support you receive from our Implementation Team and can't imagine life without an on-demand consultant to support your company with all things Trainual, don't worry, we've trained up hundreds of incredible Certified Consultants.

Have any questions?

Chat with us at support@trainual.com

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