⬅️ Don’t let these six management habits hold you back.

This week’s must-reads:

• Six sneaky habits holding your team back.
• Introverted? Here’s how to stand out in a room of extroverts.
• The key to never missing a birthday or workiversary again.
• And how this week’s template can reengage 65% of your customers.

STRONG AS YOUR WEAKEST MANAGER

Upgrade your leadership strategy with these six must-know principles

Most businesses fall into the same six traps — are you stuck in one? On Inside The Process, MAP CEO Michael Caito breaks down a proven strategy to escape them for good. If you’re ready to sharpen your management skills, align your team, and deliver real results, this episode is packed with leadership tactics straight from the pro himself.

Here's what's in store:

• 👉 Your people are your biggest variable. “The performance capacity of any company is determined by the quality of its people.” Investing in the right hires is a must. We even go as far as offering new hires $5k to quit.
• 👉 Systematize more than you think. Creativity gets you started, but systems keep your team growing (think retention, efficiency, and workplace satisfaction). “Entrepreneurs create, CEOs scale.”
• 👉 Make performance ridiculously clear. “Everybody has to understand how they're being measured.” At Trainual, we use feedback — with precise metrics — twice a year as our north star. Psst... they curated this Six Functions of Management Template just for you!

🎧 Here's how to harness six functions of management for your business.

TRAINUAL TIPS & TRICKS

A great leader never misses a milestone – here's how

Wait… who’s celebrating what now?

Your team is growing, which means birthdays, workiversaries, and tenure are getting harder to keep track of. You could always dig through old emails and Slack messages to piece it all together (ain’t nobody got time for that). Or, use Trainual as your one source of truth for milestones and timelines.

How to leverage milestones in Trainual.

See team member birthdays and start dates right where you need them — on profiles, in the directory, on the role chart, and when managing users. And with filtering and sorting by birthday month or start date, you can:

• Spot new hires and long-time employees. Sort by start date to get a clear view of team tenure in seconds. (It's giving interactive, digital yearbook vibes.)
• Group employees by shared milestones. Easily track onboarding cohorts and find all the people who share a birthday month.
• Never miss a milestone. Quickly find upcoming birthdays and workiversaries so every celebration gets its moment.

👉 Learn how to add milestones.

MAIN CHARACTER ENERGY

Four ways introverts can own any room

Introverts make up nearly 60% of the population but hold less than 40% of leadership roles (insert sigh here). Even though introverts have deep-thinking and creative superpowers, public speaking can feel like kryptonite. But here’s the thing: You can be just as powerful on stage as you are behind the scenes — once you crack the code.

Arash, our CTO at Trainual, shared some great advice in a recent 1-to-many mentorship session on how introverts can speak with confidence.

Here’s what he laid out:

• Treat yourself like an A-lister. Pull your phone out, hit record, and speak like you’re hosting a podcast. Watch the recording to spot pacing issues, filler words, eye contact, and overall vibe. Most importantly, check if your message is landing loud and clear.
• Ditch the upward inflection. You aren’t doing yourself any favors when your voice moves up an octave. Finish sentences with a drop in tone to sound more confident and assertive.
• Pause more than you think. Silence hits harder than a hundred “ums” and “likes.” Say something strong, then give it a second to land. Trust the process (and the pause).

Public speaking doesn’t have to drain you (or scare you). With the right tweaks, you can own the room without pretending to be an extrovert.

STARTER PACK

Template of the week: Post-sales Follow-up Process

Are you ignoring 65% of your customers? Well, we hate to be the one to break it to you, but if you don’t have a post-sales follow-up process in place, the answer is probably yes. Last week, we dove into moving customers from prospect to purchase, but what happens next?

Here’s how to woo your new customers without getting sent to spam:

• 🚀 Pull nuggets from your convo. Remember context and specific details and mention them in your “thank you” email. After all, most people's favorite love language is themselves!
• ⏰ Don’t let time tick. Follow up fast — within 24 hours (48 max) for products or one week for services. For a follow-up series, use the 3/7/14 rule: Check-in after three days, then another week, and lastly two weeks later.
• 💬 Always ask, “What’s in it for them?” If your follow-up doesn’t add value, it’s getting deleted. Include product tips, exclusive promos, discounts, or helpful info. Want to skip the clingy vibe? Easy — deliver value every time.

👉 Ready to boost customer loyalty and increase repeat sales? Download our Post-sales Follow-up Process Template and turn one-time buyers into life-long customers!

Check out our entire template archive of free and customizable policy, process, and role starters. New to Trainual? Get a demo.