“Most people think, ‘I don't want to listen to myself talk,’ but I do feel that that's one of the absolute best ways to get better at communicating because you are your own worst critic in both negative and positive ways.”

In this episode of Inside the Process, Mallory and Shawn delve into the intricacies of effective communication with Ty Hoesgen, a renowned communication coach and two-time bestselling author. Ty shares his transformative journey from a shy farm boy to a confident and skilled communicator who has helped thousands of professionals enhance their communication abilities. His story is a testament to the power of perseverance and the impact of mastering communication skills.

Ty offers a wealth of practical advice, personal anecdotes, and actionable frameworks designed to help listeners improve their own communication skills. From overcoming anxiety and imposter syndrome to refining the clarity and impact of their messages, Ty's insights are invaluable for anyone looking to connect more effectively with their audience. Whether you're presenting in a boardroom or having a casual conversation, this episode provides the tools you need to communicate with confidence and clarity.

Key Takeaways:

• Use the "Point, Reason, Point" Framework (PRP). Begin your communication with your main point, explain the reasons behind it, and then restate your main point for clarity. This framework ensures that your communication is clear and concise, reducing the risk of rambling.
• Approach every speaking opportunity as practice rather than a performance. This mindset shift reduces performance pressure, helping you stay relaxed and focused. Remember that each speaking engagement is a chance to practice and improve.
• To overcome anxiety before speaking, use the SBVS technique: Sit up straight to optimize your body language and improve your state of mind, use the physiological sigh (a double inhale through the nose followed by an extended exhale through the mouth), visualize a positive outcome or something that brings you joy, and smile to release feel-good chemicals and promote relaxation.
• Understand that feeling like an imposter is a natural part of the process until you have gained extensive experience. Focus on how you can help others with your knowledge and practice extensively to build confidence and reduce anxiety.
• When practicing active listening, use the phrase "It sounds like..." to paraphrase and confirm your understanding of what the other person is saying. This technique helps ensure clear communication and demonstrates that you are actively listening.

Chapter Markers:

[2:30] Different interpretations of emojis, highlighting the potential for miscommunication.

[8:45] The significance of clear communication and how often people fail to convey their messages effectively.

[12:20] The Point-Reason-Point (PRP) Framework and how it helps in organizing thoughts and delivering clear messages.

[17:05] Common issues of nervous energy and over-talking in communication, and tips to manage these challenges.

[21:30] The importance of recording oneself to evaluate and improve communication skills, and the benefits of self-analysis.

[26:00] Seeking feedback selectively from peers and using it effectively to improve communication skills.

[29:40] How to manage anxiety before public speaking, including body language optimization, deep breathing, and visualization.

[34:10] Tips on active listening, paraphrasing, and providing constructive feedback using structured frameworks like BIC.

Resources:

Want more resources from this episode? We’ve got an episode recap, replay and every template, process, and resource we covered right here: https://hubs.li/Q02C6rhq0

Got a taste and hungry for more? Join us at Playbook 2024 for three days of game-changing strategies, hands-on workshops, and real-time wins that'll supercharge your business. Get your tickets now!

Trainual

Inside The Process provides solutions for every aspect of the business — from process headaches and system improvement to self-management and leveling up as a leader.

Mallory Glessner and Shawn Jensen sit down with some of the brightest business minds and unpack their specialized insights to help you improve and level up the work you’re doing.

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