"The performance capacity of any company is determined by the quality of its people."

Running a business is one thing — leading it to sustainable success is another. Michael Caito, CEO of MAP Consulting and a seasoned entrepreneur, joins Mallory Glessner on Inside The Process to share next-level strategies for scaling with clarity and confidence. We’re breaking down the six key leadership functions that separate thriving CEOs from overwhelmed entrepreneurs—building strong teams, creating accountability, and mastering strategic execution. Get ready for actionable insights on systemizing your business, making smarter decisions, and stepping into the leadership role your company needs to grow. If you’re feeling stuck or ready to level up, this episode is your roadmap to leading with confidence and clarity.

Key Takeaways:

• CEO’s evolve. Shift from doer to visionary. The bigger the business, the bigger your role in leading strategy and empowering others.
• Leadership is a system. It’s not about working harder –  it’s about leading smarter with clear functions that drive success.
• Clarity is power. No clarity, no growth. Define your vision and align your team to get things moving fast.
• Execution wins. Strategy is nothing without execution. Build systems to ensure your team delivers consistently.
• Accountability is key. High-performance teams thrive on clear expectations and ownership. Hold people accountable to results.

Chapter Markers:

[00:00] Michael’s backstory

[6:31] CEO vs entrepreneur

[08:35]#1: Leading to inspire

[11:57] #2: Communicating for clarity

[14:55] #3: Staffing (measuring performance)

[19:40] #4: Planning 

[23:20] #5: Organizing resources 

[26:30] Energy management 

[29:45] #6: Controls

[32:15] Vital factors in accountability systems

[36:10] Michael’s pick 

[37:09] How leaders show up

Resources:

Want more resources from this episode? We’ve got an episode recap, replay, and every template, process, and resource we covered right here: https://trainual.com/insidetheprocess 

Trainual

Inside The Process provides solutions for every aspect of the business — from process headaches and system improvement to self-management and leveling up as a leader. Mallory Glessner sits down with some of the brightest business minds and unpack their specialized insights to help you improve and level up the work you’re doing.

This is one of a few podcasts from Trainual, a software platform that helps businesses build playbooks to train and grow their team. You can check out the rest of our shows here: https://trainual.com/insidetheprocess