How To Document Processes & Create Engaging Training

Join us in this video as we delve into the importance of documenting processes and discover strategies for creating captivating training content.

We go beyond crisis situations to explain why having clear and documented processes is essential. We explore key considerations for choosing which processes to document and guide you on how to map out processes and define their steps.

To make training engaging, we emphasize the significance of providing context and clearly stating the outcomes for learners. Additionally, we highlight the importance of incorporating application activities and assessments within the training. We bridge the gap between subject matter experts and learners by suggesting ways to involve learners in the training development process.

By following our guidelines, you can create training content that is both engaging and effective, benefiting your learners and enhancing their performance.

🔥 Find the full recap and additional resources here.

Topics covered:

• 00:00 Intro.
• ‍05:40 Document process beyond crisis situations.
• ‍07:32 Criteria for which processes to document.
• ‍12:19 Context in the training content.
• ‍29:49 Evaluate learner progress.
• ‍34:04 Learner-SME gap.
• ‍40:22 Practice and application.
• ‍42:48 Application activities & assessments.
• ‍49:13 Learner-centered.
• ‍52:04 Brand styles and design.
• ‍53:06 Engagement through graphic content.
• ‍54:38 Strategic training content.
• ‍57:05 Ownership of training content.
• ‍58:16 Templates and resources.