In this episode, I'm talking with three members of the Trainual team, Sasha Robinson, Chelsey Krisay, and Marlowe Everett. This episode is about people operations for SMBs and the four stages of growing your people ops team.
Now, maybe that just starts with you as the founder, but as you grow a business, you then start to lean on other people. Maybe it's an office manager, an assistant, a director of operations, somebody that helps you wrap your arms around the structure of the business and train the new people that are coming in. As your business grows more, maybe you bring on that first HR person or People Operations person, and then eventually they build out their team with all the different functions.
This was a really fun conversation where we dug into the three different people, four, including me, who have held those roles so far at Trainual over the last four or five years. We broke down each stage, the things that we were good at, the things that we were not so good at, and the things that maybe you should be thinking about in your business as you grow to develop an incredible employee experience. Enjoy, dig in and hear our story for how we've grown People Ops at Trainual.
Shoutout to Sasha Robinson, Chelsey Krisay, and Marlowe Everett for jumping on the podcast to discuss all thing People Ops with me!
Quote of The Episode:
"Put yourself in the candidate's shoes. We've all been in a position where we want that job, we're really excited about it. Or unfortunately, maybe we've been laid off and we don't know where our next paycheck is going to come from. That's stressful and you are putting yourself out there to get the job. It is a courtesy and it should be a norm that recruiters are also being on top of that timeline." - Marlowe Everett
- Introductions. (4:15)
- Stage 1: The owner phase. (6:51)
- The basics of HR & People Ops for early stage businesses. (13:43)
- When to hire a full time People Ops employee? (18:17)
- People Operations at 15 - 25 employees. (21:57)
- How to start building a People Operations team. (32:15)
- Hiring Marlowe, POPS generalist to talent acquisition. (35:45)
- How to maintain a great recruiting process. (37:04)
- 3 People Operations tips. (43:59)