Twenty-two badges. Leader status in every category we compete in. Number one in seven separate areas, including best usability and best ROI. And underneath all of it, the number we care about most: 1,000 reviews on G2.
2026 has kinda been our year. We launched the Operations suite, we hosted 150 of you little legends at Playbook 2026, and now Trainual has blown past a thousand reviews on G2. 🥇 Call it our era if you want (we love you, Taylor.)
Summer 2026 didn't slow the streak down one bit. But here's what makes it land: every one of those 1,000+ reviews came from a real team telling the world how they run, and how we help. That's not a stat. That's trust, and it's all thanks to you.
So this piece is two things at once. A victory lap, obviously. And a walkthrough of what a thousand reviews will teach you about buying software, because if you're evaluating platforms right now, review volume is one of the few signals that's hard to fake.
The scoreboard
Here's how Summer 2026 shook out:
- 176 unique reports. That's a whole lot of teams grabbing the mic.
- Leader in every category we compete in. Every. Single. One.
- #1 in seven different areas. Best usability, best ROI, that kind of thing.
- 22 G2 badges.
- 8 top-rated spots on the Capterra shortlist.
Cue the air horn. Cue the obligatory victory gif.
Stars, platform by platform
Where we're parked these days:
- G2: 4.7 stars, freshly past a thousand reviews
- Capterra: 4.8 stars across 509 reviews
And a high five worth pausing on: G2 and Capterra officially joined forces, so all that feedback now lives under one roof. We rebuilt trainual.com/reviews to match. Go ahead, snoop around. We made it pretty.
Why 22 badges hits way harder than it sounds
We can hear it now: "22? Weren't you winning like 70 of these things?" Fair. Here's the plot twist. G2 changed the rules. Badges now count once per category, so nobody gets to stack the same win across every segment. Under the old math, we'd have cleared 70 this round. Under the new, stricter math? Still walked away with 22, up from 15 in this exact campaign last year.
Harder game. Higher score. We're more than okay with that.
This matters beyond our own scoreboard, by the way. If you're comparing badge counts across vendors right now, you're looking at two different scoring eras stacked on top of each other. A vendor screenshot from last year isn't comparable to one from this quarter. Check the campaign name and the date before you let a badge wall do your thinking for you.
How G2 scoring works (the two-axis version)
New to how G2 keeps score? Every company gets measured on two things: satisfaction and market presence.
Satisfaction is how much customers love the product. It comes from the reviews themselves, weighted by recency and completeness. Market presence is the size of a company's footprint: revenue, headcount, social following, that whole world.
Satisfaction is the one we obsess over, because it comes straight from the people living in the product every day. It's also the axis that tells you the most as a shopper. A high market presence score means a vendor is big. A high satisfaction score means their customers are glad they bought it. Those are very different facts, and the grid position blends them into one dot.
Leader, and not letting go
We held Leader status across the grids that map to how teams put Trainual to work: Corporate LMS, Knowledge Management, Sales Training & Onboarding, and Onboarding, to name a few. And the part we're quietly smug about? On every grid we play in, we either climbed or held our ground. Nothing, and we mean nothing, slid backward.
If category names like those feel like alphabet soup, that's a real problem in this market, and it's the reason we wrote up 5 signs you need a modern LMS, not an enterprise one. Grids sort by category, not by company size or stage. A platform can be a Leader in Corporate LMS and still be built for a 10,000-person org with a dedicated admin team.
How to read a thousand reviews (ours or anyone's)
Volume alone doesn't tell you much. Here's what to look at once you're in there, whether you're reading our page or a competitor's:
Sort by recency, not by rating.
A four-year-old five-star review describes a product that no longer exists. Read the last two quarters first. Ours from this quarter cover the Operations suite, which didn't exist eighteen months ago.
Filter to your own segment.
G2 lets you filter by company size. A glowing review from a 5,000-person enterprise tells you almost nothing about life at 60 people, and the reverse is just as true. Filter to your band, then read.
Read the negatives closely.
Every product has tradeoffs. The useful question isn't whether the complaints exist, it's whether they're about things you care about. A complaint about advanced reporting depth is very different from a complaint about whether the team logs in.
Look for implementation detail.
Reviews that describe the first 30 days are worth ten that say "great tool." Rollout is where most software dies, which is why we wrote how to roll out an LMS without it failing in the first place.
Count the mentions of adoption.
The single best predictor of whether software works is whether people use it. Reviews that mention the team choosing to open the tool are the highest-signal reviews on the page. There's a whole psychology to that, and we dug into it in why your team ignores training.
What a thousand reviews keep saying
Read enough of them and the same three themes come up over and over.
The first is that the answers used to be scattered. Not missing exactly, just spread across a drive, a wiki, three Slack threads, and one person's memory. Our own operations research backs that up: 24% of teams told us they rely on memory to keep accountability straight. Reviewers describe the fix as consolidation more than anything else, which is the argument behind how work is done.
The second is speed. New hires getting productive in days instead of weeks, which shows up in hard numbers across 5 companies with measurable Trainual ROI and in how 829 Studios kept onboarding intact while scaling toward 300 people.
The third is the one we didn't expect to hear as loudly: people mention that the tool doesn't feel like one more tool. 57% of teams told us "one more tool" was the single biggest barrier to fixing how they run. When 49% also say accountability is their top priority, you get the bind that most growing teams sit in. They know what's broken and they're out of patience for another login.
The win underneath all the wins
Peel back the badges and the grids, and here's what's left: a thousand-plus teams chose to vouch for us, out loud, in public. That's the kind of trust you can't buy, fake, or manufacture. It's one company nudging the next. "Hey, getting documented, onboarding faster, and keeping everyone rowing in the same direction? Way easier with Trainual in your corner."
Which is the whole reason we exist. Pull training, processes, and daily operations into one connected place, with a searchable knowledge base sitting on top of all of it, instead of scattering everything across tabs, docs, and half-remembered Slack threads. Teams just move better. The reviews are the receipts.
We also made an arcade game about operations chaos, because some feelings need a joystick.
So to every customer who hit submit this quarter, and to the crew that turned a stack of wins into something worth bragging about: this era is yours as much as ours. 🎉
Ready to see how Trainual works?
👉 Book a demo and see why the ratings keep climbing.
Want a sneak peek?
👉 Read customer stories from the teams behind the stars.
Frequently asked questions
How many reviews does Trainual have on G2?
More than 1,000 as of the Summer 2026 reporting period, with an average rating of 4.7 stars. Trainual also holds a 4.8-star average across 509 reviews on Capterra, and the two platforms now share one feedback home.
How many G2 badges did Trainual win in Summer 2026?
22 badges, up from 15 in the same campaign a year earlier. That increase happened under a stricter methodology: G2 now awards each badge once per category instead of allowing the same win to repeat across every segment. Under the previous rules, the same results would have produced more than 70 badges.
What does G2 Leader status mean?
Leader is a grid position, not a single award. G2 plots every product on two axes, satisfaction (drawn from customer reviews) and market presence (company footprint, including revenue, headcount, and following). Products scoring high on both land in the Leader quadrant for that category.
Which G2 categories is Trainual a Leader in?
Every category Trainual competes in for Summer 2026, including Corporate LMS, Knowledge Management, Sales Training & Onboarding, and Onboarding. Trainual either improved or held its position on every grid it appears on.
Are G2 reviews verified?
G2 validates reviewer identity before publishing, most commonly through LinkedIn or a work email, and labels the validation method on each review. That's why review counts on G2 tend to lag the number of customers a product has: unverified submissions don't publish.
How should I use software reviews when comparing platforms?
Filter to your own company size, sort by recency rather than rating, and read reviews from the last two quarters first. Pay particular attention to reviews that describe the first 30 days of rollout and reviews that mention whether the team chose to keep using the tool. Those two signals predict outcomes better than the star average does.
Where can I read Trainual reviews?
Trainual's own review hub lives at trainual.com/reviews, which pulls together feedback across platforms. The full G2 profile is at g2.com/products/trainual/reviews.
