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How Your Customer Service Team Can Help (and Retain) Angry Customers

From the best customer support team out there (no bias here).

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All series

Now streaming episode #20
Inside the Process

Hosts Mallory & Shawn sit down with the brightest minds in the biz to chat all about best practices to help you level up the work you’re doing. We're talking everything from winning business continuous improvement strategies to professional development — we've got it all here!

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Now Streaming Season 03
Organize Chaos

Candid advice from Chris Ronzio, published daily. Take a page out of other business leaders' playbooks—from people and processes to productivity, and how to organize your life around it all.

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Now Streaming Season 01
The Fastest Growing Companies

Learn exponential growth hacks from today's fastest-growing companies. Tips on scaling teams, 10x-ing revenue, and the secret sauce that's earned these businesses top recognition as the fastest-growing small biz brands around.

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Now Streaming Episode 10
SMB Consulting Show

An advicecast for the modern business leader, featuring the unfiltered tips and tricks from today’s top small business consultants.

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Now Streaming Season 03
Process Makes Perfect

Expert business builders, process-obsessed entrepreneurs, and your favorite authors dish their stories and secrets about creating systems to successfully scale.

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Latest episodes

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As an employee, giving constructive or negative feedback about your boss or company during check-ins can be uncomfortable. Ask these questions.

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We entrepreneurs have a tendency to overcomplicate things. There are certain things you need to do to scale your business back to simple.

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Considering a 30-hour work week? Read this first.

If you're considering adopting a 30 hour work week, read this before you decide. There are pros and cons to shortening your hours worked.

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3 Must-Haves When Training A Remote Team

Robust team training is top-of-mind for some companies, but it often doesn't extend to remote teams. These three remote training tips can help.

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Wondering how to ensure your next hire is the right hire? Consider behavioral, cognitive, and culture traits to make sure the right hire comes on board.

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Search Your SOPs From Any Tab with Trainual Google Chrome Extension

Trainual now has a Google Chrome extension! For easy access to your account right from your browswer, install the Trainual extension.

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Before Choosing Your Software Systems, Follow This Step-By-Step Process

It's easy to get caught up in the sea of software systems. Start with your step-by-step process long before you search for the system.

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Could a quick run on the treadmill reset your mindset? If you feel like you're running in place with your business, this could be the hack you need.

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As soon as your week gets cooking, it can overflow quicker than Belgian waffles on a Sunday morning. Here's how to get it just right.

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Do you have the right framework in place to scale your training, and take your business to the next level? Here's how to know.

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If you're flooded with LinkedIn connection requests, here's how to separate the authentic from the obnoxious.

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Word of mouth referrals around the neighborhood can only take you so far. Here's how to gain the same respect on a larger scale.

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Article
4 Simple Employee Training Hacks To Boost Knowledge Retention by up to 60%

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

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Article
 • 
Sep 21, 2021
Looking Ahead: Trainual Embraces Flex-First

Trainual is embracing a flex-first work model. Meaning, our team is working when, where, and how they work best.
Article
 • 
Sep 17, 2021
The SMB Guide To Working With Freelancers

Small businesses have big goals. But often, there's not enough time or people to reach them. Luckily, that's where freelancers come in!
Article
 • 
Sep 16, 2021
Brand Campaign: This Is How You Do It

A behind-the-scenes look at how we made our "This Is How You Do It" campaign with Montell Jordan and Daymond John happen!
Article
 • 
Sep 3, 2021
5 Steps To 5x Your Team

Less than two years ago, Foresite Commercial Real Estate had five agents. Today, they have 25 (and counting).
Article
 • 
Aug 26, 2021
How To Cut Inefficiencies From Your Business

Broken processes lead to costly mistakes. So, fix them ASAP.
Article
 • 
Aug 20, 2021
How We Got Named "The Best Place To Work"

We're ranked as one of the top places to work in the nation. And we're breaking down everything it took to get there. That way, your biz can do the same!
Article
 • 
Aug 18, 2021
Subject Matter Experts: Your Team's Superpower

What are subject matter experts? Why does your company need them? And how to position yourself as your team's go-to subject matter expert!
Article
 • 
Aug 16, 2021
4 Signs Of a Micromanager [Why & How to Avoid Micromanaging]

Every leader wants to believe they're not a micromanager. But why not know for sure? Use these four signs to check yourself.
Article
 • 
Aug 6, 2021
Is WLB Possible For CEOs?

CEO Russ Perry makes WLB happen.
Article
 • 
Aug 4, 2021
Why Yelp Reviews Matter (And How To Boost Yours)

About 97% of people make a purchase after visiting Yelp. So, your Yelp reviews matter! Especially if you’re a small business with a modest marketing budget.
Article
 • 
Jul 30, 2021
I Hired A Chief Of Staff - You Should Too

I've always known chief of staffs to be something politicians have - or maybe even megacorps. But I never imagined it for my own company.
Article
 • 
Jul 29, 2021
Synchronous versus Asynchronous Training

We wanted to see which was better: synchronous or asynchronous training. So, we weighed the pros and cons of both. Here's the winner.
Article
4 Simple Employee Training Hacks To Boost Knowledge Retention by up to 60%

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

Read more
Article
The 5 Universal Truths Of Small Business Operations
Article
Business Operating Systems: How to Build Your Own in 5 Simple Steps
Article
3 Ways To Turn Your Customers Into Raving Fans
Article
Startup Categories: Where Does Your Business Fit In?
Article
5 Strategies For Embracing Change In The New Year
Article
7 Proven Ways To Boost Remote Team Engagement
Article
How Top Leaders In People Ops Plan To Scale In 2021
Article
The Shift From Coworking To Company Hubs
Article
December 2020: The Trainual New Feature Roundup
Article
How To Systemize Your Small Business [in 5 Simple Steps]
Article
The Small Business Playbook For Annual Strategic Planning
Article
5 Lessons Daymond John Learned As An Entrepreneur
Article
How To Stretch Your Small Business Budget
Article
6 Ways To Use Emotional Intelligence In The Workplace
Article
October 2020: The Trainual New Feature Roundup
Article
The Startup Playbook For Designing Your Benefits Strategy
Article
How To Make Radical Candor Your New Workplace Norm
Article
Not Your Mama's Open Enrollment: 5 Things To Do Differently
Article
Why Most SMBs Fail Within The First Year
Article
How To Nail Your Pricing Strategy The First Time
Article
How To Succeed Using Your Alter Ego
Article
The Story Behind “Trainual's Office Ad”
Article
5 Key Takeaways From The Forbes 2020 Small Business Summit
Article
September 2020: The Trainual New Feature Roundup
Article
8 Actionable Ways To Lead With Empathy
Article
Boost Your Employees’ Knowledge Retention With These 4 Simple Training Hacks

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

Read more
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Article
Boost Your Employees’ Knowledge Retention With These 4 Simple Training Hacks
Article
How Dynamic Flowcharts Give Your Team Better Understanding of Your Processes
Article
The Full Trainual+ Guide to Solving Common Employee Training Complaints
Article
Why Business Leaders and Their Teams Should Attend Business Conferences
Article
How To Train Anyone on Anything
Article
5 Reasons Trainual Is an Inc. Best Workplace (And How You Can Steal Our Best Plays)
Article
What Does Employee Training Look Like in the Software Industry? (Feat. Trainual)
Article
Spending Tons of Time and Money on Delegation? Try The Delegation Planner.
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How To Use AI In Trainual
Article
Not All Tools Onboard and Train Your Team. Here's Where Trainual Comes In.
Article
How Onboarding and Training Affect Financial Health and Business Growth
Article
Everything You Need To Know About Documenting and Improving Business Processes
Article
How To Write a Standard Operating Procedure (SOP) in 4 Easy Steps
Article
Ready To Kick 2024 Biz Documentation off With a Bang? These 5 New Tools Will Help.
Article
Here’s Everything We Added (and Improved) in Trainual in 2023
Article
Standard Operating Procedures in Property Management: A Blueprint for Success
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The First Five SOPs To Document When Crafting Your Training Manual
Article
Trades in Transformation: Modernizing Customer Lifecycle Documentation
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Structured Documentation for Legal Excellence in Law Firms
Article
How We Use Trainual to Streamline Hiring and Onboarding
Article
How We Use Implementation To Set Up Your Account for Success From the Start
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How Real Businesses Are Transforming with Trainual
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Mitigating Business Risks with Business Process Management and Trainual
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Bringing Your Accountability Chart to Life: The Power of Roles & Responsibilities
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Meet the Trainual Top Customers of 2023!
Article
Common Remote Onboarding Mistakes and How To Avoid Them
Article
Small Business Employee Handbook Template
Article
How to Overcome Small Business Growing Pains at Every Stage: From 1-500 Employees
Article
How-tos vs. SOPs: What's the Difference? with Dafne Tsakiris
Article
Change Champions: The Ultimate Guide to Business Transformation
Article
Creating an Effective Standard Operating Procedure Checklist
Article
How to Create a Remote Work Policy: A Guide for SMBs
Article
Selling Your Business? Find Out How Trainual Can Make the Sale More Attractive.
Article
What Is a Workplace Health and Safety Policy?
Article
Do Small Businesses Need an Employee Handbook?
Article
Train for Success: A List of Training Programs for Employees
Article
How to Train Employees on New Systems: Making Learning Fun
Article
Smash Your 2023 Business Goals with Tips from Trainual’s Top Certified Consultants
Article
It’s Tax Filing Season. Here are 7 Money-Saving Tips for Small Businesses.
Article
Here’s the Number 1 Reason Why You Should Be Documenting Your Processes
Article
New to Documenting Processes? Here are 5 Ways to Get Employee Buy-In.
Article
The Entrepreneur’s Guide to Making (and Sticking to) Goals in 2023
Article
Guide: Everything You Need To Know About Employee Onboarding
Article
Is Your Business Ready to Handle an Employees’ Parental Leave? (+ A Free Template!)
Article
A Beginner’s Guide to Mastering Your Business’ Social Media Presence in 2023
Article
5 Ways to Recession-Proof Your Business in 2023 and Beyond
Article
The Manual Wrapped: The Articles and Podcasts From 2022 That You’ll Want to Revisit
Article
Drybar Founder Alli Webb Shares 7 Important Lessons from Scaling Her Business
Article
Training vs. Education: What’s the Difference?
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Extreme Makeover: 5 Tips for Reorganizing and Improving Your Trainual
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How Long Should Your Onboarding Process Be?
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How Systems Expert Connie S. Falls Uses Processes to Grow Businesses
Article
Networking Can Suck. But Turning It Into a Process Can Benefit Your Bottom Line.
Article
2023 State of Small Business Knowledge & Training Report
Article
This Is How You Do It: Montell Jordan on Finding Work-Life Balance
Article
Guide: How to Eliminate Costly Waste in Your Business and Save Cash
Article
Little Spoon Built Their $200M Brand Using These 4 Marketing Rules
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Pivots that Sparked Success: 7 Famous Companies That Got Their Start Accidentally
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Basecamp’s CEO Built His Companies by Doing Less. Here’s How You Can Do the Same.
Article
10 Holiday Gift Ideas That Will Boost Cheer (and Make Your Team Feel Appreciated)
Article
Liquid Death and The Cupcake Connection Share 6 Tips for Building a Winning Culture
Article
What Happens to Valuable Company Knowledge When an Employee Leaves?
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PandaDoc Co-Founder Has 3 Golden Rules for Improving Sales
Article
Is Your Team Struggling to Follow Processes? These 6 Strategies Can Help.
Article
Is Your Biz a Give-Back Brand? Here Are 5 Marketing Lessons to Take to Heart.
Article
Every Small Business Needs a Role Chart. Here’s How To Build One in Minutes.
Article
The Step-by-Step Manual for Creating an Inclusivity Guide at Your SMB
Article
10 Thought-Provoking Tips from Best-Selling 'Purple Cow' Author Seth Godin
Article
Prepping for Black Friday and Small Business Saturday? Try These Tactics.
Article
Building a Remote Workforce? These 3 Things Need to Go Digital.
Article
Allyson & Wes Felix are Using Their Company to Push Change for Women. Here’s How.
Article
It’s World Mental Health Day. Here’s How SMBs Can Support Their Team.
Article
Tech that makes teams 4x as efficient? It’s here. And it’s called Trainual Tags.
Article
How to Operationalize Your Business in Four Easy Steps
Article
The Top 11 Takeaways from Playbook 2022
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Just in From Playbook 2022: These 6 New Features Will Transform the Way You Work.
Article
Meet the Top Trainual Customers of 2022
Article
Thinking about Mobile Learning Platforms? Look for These Features.
Article
Guide: Creating the Ultimate Onboarding Packet for New Hires
Article
Here’s the Most Important KPI for Learning and Development Initiatives.
Article
Guide: Building Processes and SOPs for Small Carriers in the Trucking Industry
Article
Think it’s too late to get your SMB in the TikTok game? Think again.
Article
Inclusivity Starts From the Top. Here are 3 Critical Shifts to Make it Happen.
Article
Want to Write a Strong Mission Statement for Your SMB? Try These Tips.
Article
How to Hit the Reset Button When Things Go Haywire
Article
So, You’re in Retail? Here’s How to Free Up Cash For Your Business.
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Want to Keep Remote Employees Engaged? Try Asynchronous Learning Activities.
Article
If You’re Considering Hiring Family Members, Read This First.
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Remote Work Opened the Floodgates to Global Employees. Is Your SMB Ready?
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Knowledge Transfer: What It Is and Why It’s Important for Your SMB
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Diversity You Can’t See: How to Attract and Embrace Neurodiverse Talent
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Shark Tank’s Daymond John Talks Goal Setting And How to Achieve Big Visions
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Here's How You Can Help Employees Retain Their Knowledge.
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Don’t Let a Recession Sink Your Business — Fortify Your SMB With These Tips.
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Finding ‘A’ Players is Tricky in a Tight Labor Market. Start Here First.
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Guide: How to Build a ‘Code of Conduct’ Training Program
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Approaching Diverse Names in the Workplace — The Dos and Don'ts
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Building an Actionable, Informative Meeting Agenda That Keeps Your Team on Track
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How to Create a Culture of Belonging
Article
How to Turn Your Business Challenges Into Money-Making Opportunities

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