It’s a tough world out there for small businesses. Time is a priceless commodity, and one of the keys to business success is using that resource as efficiently as possible.

So, what is a business owner to do? Start prioritizing documentation and employee training to systemize the processes that run your business, of course! AKA, building your business playbook with a little tool called Trainual. 

But Trainual is more than just a documentation and training tool — it’s designed to help small businesses organize themselves to better build and scale. And there are tons of ways to get Trainual to work harder for you and your business — just ask the winners of this year’s Trainual Top Customer Awards. 

These businesses have taken Trainual and run with it, implementing the software in the best way to serve their employees and customers. By making Trainual a part of their business’ culture, they’ve found measurable success within their operations, from onboarding to employee development and process optimization.

Plus, these businesses have maximized the potential of everything Trainual has to offer — from org and role charts to associated responsibilities and training tracking — and developed future visions of where they can go, with Trainual as the perfect tool to help them reach their goals.

We’re humbled and honored to be part of these customers’ journeys and can’t wait to showcase their incredible achievements. So, without further ado, meet the Trainual Top Customers of 2023:

20. Grit Pest Process Outsourcing

“Trainual is at the heart of everything we do. It’s helped with our productivity and gives our employees a variety of ways to learn in a fun environment.”

19. All Chemical Transport

“Trainual is our go-to spot! Trainual has changed the operations of our business and has provided bottom line growth and increased employee retention and satisfaction without increasing our overhead.”

18. Realty Group LLC

“We have a large account and Trainual streamlined everything for us! Our agents and staff are no longer frustrated or scared when they don't know how to do something because they know Trainual will have the answer! It has given our staff and agents a great amount of confidence. They know where to start and where the finish line is.”

17. Genie Travel Company (Riverdale Travel)

“Our success is directly correlated to our awesome, user-friendly and FUN training that we've created with Trainual! Trainual is everyone's GO TO.”

16. Decorworx

“We have gone 100% paperless when it comes to our handbooks, policies, department SOPs, training resources, safety guides, etc. Everything gets put on Trainual. "Trainual" is synonymous with "learning" - which is one of our core values.”

15. REVEL MEDIA GROUP, INC.

“Trainual revolutionized the way we organize, document, and establish clear expectations within our organization. Our employees are equipped with the tools they need to excel in their roles, resulting in heightened motivation, increased accountability, and a shared sense of purpose.”

14. Sloco Massage + Wellness

“Trainual has truly been a game changer. Our team loves it, and it helps them have a solid foundation. They feel more connected with their work, as I've been able to weave our company culture throughout the training. I now have engaged employees who love their work and see a career for themselves at my business.”

13. MPParts

“Trainual is our dedicated space for our Operations Manual. Every position in our company has clarity around the work and the way we perform. Trainual motivates our entire team to be accountable for and focused on their most important work. It’s helped us stay focused on what matters most to us, which is making an impact in the lives of our clients, community, and each other.”

12. Burr Oak Capital

“Trainual has streamlined the way we train new team members, share our company culture, create new processes, and share our workload across our organization! Trainual provides the platform to support our company philosophy of continual improvement.”

11. Lexidy LegalTech Boutique

“Trainual saved us TONS of hours that were spent on onboardings, now the whole process is automatic and the new hires can do it themselves.”

10. Dolly Monroe Beauty Academy

“Our new hires rave about how we operate a ‘well oiled machine.’ Trainual is helping us to franchise and increased our employee retention by 70%!”

9. Rahab’s Daughters

“We use Trainual to train our volunteers, the platform allowed us to save time so we could focus more instead on survivors of human trafficking women and children. We trained just this year over 100 volunteers who helped us with our mission trip, which helped us rescue over 50 victims of human trafficking.”

8. Automated Dreams

“Trainual fostered a culture in our team that values knowledge, knowledge sharing, growth, efficiency and enabled our team to thrive and excel in their roles. We’re able to maintain consistency and standardization of processes across Automated Dreams, reduce errors and share responsibilities across teams.”

7. Broughton Partners

“We use resources for our company strategy and processes to block and tackle day-to-day operational procedures. Our conversion funnels and employee retention have improved. Trainual is our single source of truth for accurate information.”

6. Mike Agruss Law

“Employees are much happier because we are all on the same page. We are much more efficient as a law firm because employees can refer to Trainual instead of asking questions. I am obsessed with Trainual and everyone at my office knows it.”

And now, our top five Trainual customers:

5. A to Z Dependable Services

“Trainual helps make A to Z a company that encourages growth and leadership. It helps our employees feel safe in their positions. Author Michael Doyle talks about the importance of creating a feeling of belonging and safety in a business and Trainual helps us accomplish that goal.”
<blockquoteauthor>Hope Burton, Culture Coordinator at A to Z Dependable Services<blockquoteauthor>

Industry: Plumbing, HVAC, and Bathroom Remodeling

Team size: 64

The biz: Since 1960, A to Z Dependable Services has recruited and trained plumbers that deliver results based on their core values: “Do it right, do it the best, and do it with the customer’s best interest in mind.” 

That’s why they’ve been able to deliver over 60 years of quality service to the Niles, Ohio area — they train their techs to work out in the field with these core values in mind. From plumbing to HVAC services and bathroom remodeling, A to Z is dedicated to delivering service that exceeds customer expectations and building a strong team that believes in honesty, integrity, and quality work.

4. Jump! Gymnastics

“Trainual has helped us grow from a small business to a growing business. It has helped us empower our employees and ensure a positive work environment where everyone is equipped with the toolbelt needed to not only perform well but to outperform our competitors.”
<blockquoteauthor>Brad Stodden, Training Director at Jump! Gymnastics<blockquoteauthor>

Industry: Fitness and Recreational Sports

Team size: 51

The biz: Started as a preschool gymnastics school, Jump! Gymnastics quickly developed its curriculums to combine the two separate styles common in gymnastics instruction: fun and energetic versus strict and disciplined. 

With founder Natalie Egan at the helm, Jump! created a combined curriculum of structured, skills-driven classes and playful, theme-based courses to help children develop the discipline of learning new skills while maintaining the fun of gymnastics. With this dual curriculum and a strong team of teachers, Jump! helps children build a strong gymnastics foundation that will allow them to excel in sports and foster a life-long love for physical activity.

3. US Cloud

“Trainual improved the searchability and sharing of our documentation. It helped us to improve our change management as a rapidly growing company and test the knowledge we put out. We can hold people accountable to being in the know on our best practices. That’s helped us go from scattered and winging it, to polished and systematized. All of our energy is focused and pointed at one target that we can work toward together.“
<blockquoteauthor>Derek McLarty, Process Improvement Analyst at US Cloud<blockquoteauthor>

Industry: IT Services

Team size: 92

The biz: As the only Gartner-recognized independent provider of replacement Microsoft Premier & Unified Support services, US Cloud provides fully comprehensive and global support for the Microsoft stack. The business can save companies 30-50% compared to Microsoft Support, and they work with clients from mid-size to full enterprise companies. 

US Cloud has been recognized as an INC 5000 Fastest Growing Company in both 2020 and 2021, with expectations to double in size this year. As the #1 alternative to Microsoft Support, the company is dedicated to providing “high-quality, fanatical Microsoft Support at prices that companies of all sizes can afford.”

2. Keene Perspectives

“We've been able to share our values-driven philosophy and vision with every new team member since day 1. This enhanced our decision-making and the importance of connection, culture, and quality of care we provide to our clients.”
<blockquoteauthor>Cortney Keene, co-founder and Clinical Director of Keene Perspectives<blockquoteauthor>

Industry: Healthcare

Team size: 20

The biz: Keene Perspectives’ mission? To create and enact personalized learning environments with the science of applied behavioral analysis (ABA) to best support learners, their families, and the community. Keene Perspectives believes in assisting their learners with a compassionate approach to help them build the skills necessary to interact with the world around them.

With a growing team of behavior technicians at their back, Keene Perspectives provides evidence-based analytics services, including school consultations, early interventions and after-school ABA.

1. Repli

“Trainual is our rockstar tool in this rebellion against inefficiency. It's like the ultimate cheat sheet for our organization, creating a hefty treasure trove of knowledge we can all dip into. We've cultivated a culture of learning, innovation, and collaboration, and it's made our organization more intelligent and more cohesive. You can see it in our performance, in our optimized processes - Trainual is transforming the way we work, leaving us more time to do what we do best - disrupt, innovate, and excel. As we grow and scale, it's not just a matter of keeping up - it's about paving the way.”
<blockquoteauthor>Siobhan Park, Head of Training & Marketing at Repli<blockquoteauthor>

Industry: Software

Team size: 42

The biz: Frustrated by the antiquated system of apartment marketing, Repli was born from the need of a simpler, better solution. As an all-in-one apartment marketing platform, Repli provides services from digital advertising to SEO for multi-family companies, properties, and teams. They help their customers own their online presence while simplifying their prospect-to-resident experience.

Repli live by a few promises:

• All in.
• Empowered to dream.
• Better together.
• Aim higher.

Each value is focused around the desire to build a bigger and better software for their customers that stays at the forefront of their industry while continuing to deliver quality that makes life easier, not harder.

We’re so lucky to play a smart part in the journeys of our customers, so thank you to everyone who applied! Be on the lookout for information on next year’s application — and you too could become a Trainual Top Customer!