Let’s be honest, your warehouse runs on more than forklifts and inventory. It runs on the know-how tucked away in your team’s heads. But when your newest hire s
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Picture this: It’s your new warehouse hire’s first week. They’re shadowing your most seasoned picker, who’s rattling off aisle numbers and barcode hacks like a
Your new vet tech just asked if the “blue bottle” in the fridge is for vaccines or cleaning wounds. Meanwhile, the front desk is improvising their own version o
Your new hire just shadowed three different team leads, and picked up three different ways to handle the same customer request. Now, every shift is a choose-you
Your summer crew just clocked in, and half of them are asking where the mop is. The other half? They’re shadowing last year’s MVP, who’s making up rules as he g
Ask three of your sales reps to explain your sales process. You'll get three different answers, and probably a few wild stories about how they "closed the deal
Your new roofer shows up on day one, ready to work. But by lunch, he’s asking if the safety harnesses are in the same place as the shingles, and nobody’s quite
Your new remote hire just spent 30 minutes hunting for the right Slack channel, only to ping the wrong person, again. Meanwhile, your seasoned team members are
"Receptionist training? Just shadow Linda for a day, she knows everything." Sound familiar? Then Linda goes on vacation, and suddenly the front desk is a game o
Your new agent just asked, “So… how do I actually get a lockbox code?” Meanwhile, your top producer is out showing homes, blissfully unaware that her secret sau
Let’s be honest, nothing derails a quality-driven team faster than a new hire who’s left guessing. One person’s “standard procedure” is another’s “best guess,”
Your new leasing agent just handed a resident the wrong set of keys, again. Meanwhile, maintenance is fielding calls about a "mystery leak" that’s been fixed tw