Trainual Surpasses 1,000 Reviews on G2, Earns 22 Summer 2026 Badges
SCOTTSDALE, Ariz., June 1, 2026 Trainual, the training, documentation, and operations platform for growing teams, has surpassed 1,000 customer reviews on G2, capping a Summer 2026 reporting period in which the company earned 22 badges, seven #1 category rankings, and Leader status in every category it competes in.
The milestone follows a year of expansion for the company, including the launch of its Operations suite and its Playbook 2026 customer conference, which hosted 150 attendees.
Summer 2026 results
Across the Summer 2026 reporting period, Trainual earned:
- Placement in 176 unique G2 reports
- Leader status in every category the company competes in
- #1 rankings in seven areas, including best usability and best ROI
- 22 G2 badges, up from 15 in the same campaign in 2025
- Eight top-rated placements on Capterra shortlists
Trainual holds a 4.7 star average across more than 1,000 reviews on G2 and a 4.8 star average across 509 reviews on Capterra. Following the combination of G2 and Capterra, customer feedback across both platforms now sits in a single home, and Trainual has rebuilt its own reviews hub to reflect the change.
Badge growth under stricter scoring
The 22-badge total reflects a change in G2's methodology. Badges are now awarded once per category rather than repeating the same recognition across multiple market segments. Under the previous scoring rules, Trainual's Summer 2026 results would have produced more than 70 badges. Under the current rules, the company's total rose to 22 from 15 in the equivalent 2025 campaign.
G2 evaluates products on two axes: customer satisfaction, drawn from verified reviews, and market presence, which reflects company footprint. Trainual held Leader status across the grids that map to how customers deploy the platform, including Corporate LMS, Knowledge Management, Sales Training & Onboarding, and Onboarding. The company either improved or held its position on every grid where it appears, with no category declining.
Company context
Trainual serves companies scaling past roughly 25 people, where operational knowledge that once lived with a founder or a small leadership team has to become documented and repeatable. The platform combines process documentation, onboarding and training, a searchable knowledge base, and the recently launched Operations suite, which covers meetings, goals, scorecards, action items, and async updates.
Company research conducted ahead of the Operations suite launch found that 57% of teams cited "one more tool" as the primary barrier to improving how they operate, while 49% named accountability as their top operational priority. The Operations suite was built to address both by keeping daily operations in the same system as the documentation and training they depend on.
About Trainual
Trainual is a training, documentation, and operations platform that helps growing companies document how they work, onboard and train their teams, and run daily operations in one connected system. Founded in 2018 and headquartered in Scottsdale, Arizona, Trainual is used by teams across home services, healthcare, construction, professional services, franchising, and multi-location retail. Learn more at trainual.com.
