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Find your new favorite podcast

How Your Customer Service Team Can Help (and Retain) Angry Customers

From the best customer support team out there (no bias here).

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All series

Now streaming episode #20
Inside the Process

Hosts Mallory & Shawn sit down with the brightest minds in the biz to chat all about best practices to help you level up the work you’re doing. We're talking everything from winning business continuous improvement strategies to professional development — we've got it all here!

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Now Streaming Season 03
Organize Chaos

Candid advice from Chris Ronzio, published daily. Take a page out of other business leaders' playbooks—from people and processes to productivity, and how to organize your life around it all.

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Now Streaming Season 01
The Fastest Growing Companies

Learn exponential growth hacks from today's fastest-growing companies. Tips on scaling teams, 10x-ing revenue, and the secret sauce that's earned these businesses top recognition as the fastest-growing small biz brands around.

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Now Streaming Episode 10
SMB Consulting Show

An advicecast for the modern business leader, featuring the unfiltered tips and tricks from today’s top small business consultants.

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Now Streaming Season 03
Process Makes Perfect

Expert business builders, process-obsessed entrepreneurs, and your favorite authors dish their stories and secrets about creating systems to successfully scale.

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Latest episodes

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Meet the Trainual Top Customers of 2023!

They’re kicking training inefficiencies to the curb and taking names of processes.

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Common Remote Onboarding Mistakes and How To Avoid Them

Learn how to avoid the most common mistakes companies make when onboarding remote employees.

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Small Business Employee Handbook Template

Whether you're ready to revamp your employee handbook (or you're starting from scratch), here’s a template to get you going!

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How to Overcome Small Business Growing Pains at Every Stage: From 1-500 Employees

Small businesses go through a lot of growing pains. These are the challenges your company may face at each stage and size, and how Trainual can help.

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How-tos vs. SOPs: What's the Difference? with Dafne Tsakiris

How-tos and SOPs — used interchangeably, but not the same.

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Change Champions: The Ultimate Guide to Business Transformation

Find out how a change champion program can help you conquer change management at your business.

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What Is A Business Playbook? (Also, How to Create Your Own in 3 Steps)

Just like championship sports teams win because they have a solid playbook, your team needs a winning business playbook to scale.

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Creating an Effective Standard Operating Procedure Checklist

For anyone looking to streamline their business operations.

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Advice for Customer Service Teams: How to Help Frustrated Customers

From the best customer support team out there (no bias here).

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How to Create a Remote Work Policy: A Guide for SMBs

Learn how to create a remote work policy that meets legal requirements and provides flexibility for employees. Establish guidelines that increase efficiency.

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How to Strengthen the EOS® Process Component™ with Trainual in 90 Days

EOS® and Trainual? It's a match made in heaven.

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Selling Your Business? Find Out How Trainual Can Make the Sale More Attractive.

Having a business playbook can really sell the business for you.

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Article
4 Simple Employee Training Hacks To Boost Knowledge Retention by up to 60%

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

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Article
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Jun 1, 2020
Your Favorite Playbook Has a Fresh New Look - Meet the New Trainual
Article
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May 26, 2020
How To Automate New Agent Onboarding and Build Your Brokerage Faster

Trainual helps brokerages organize the chaos of onboarding and training while streamlining processes and procedures for scaling up.
Article
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May 26, 2020
3 Tips For Navigating Your Business In Uncharted Territory

It can be hard to navigate your business in uncertain times. But these hot tips will help your company not just survive but thrive amid COVID-19.
Article
 • 
May 5, 2020
A Step-By-Step Guide To Remote Onboarding

Remote onboarding is hard! Here’s a step-by-step guide for everything we did to make our last remote onboarding run flawlessly.
Article
 • 
Apr 28, 2020
Training With Empathy: Summarized in 3 Words

What we learned from Training With Empathy, a virtual wine & learn event, in 3 words: Transparency, Authenticity, Vulnerability.
Article
 • 
Apr 21, 2020
How To Give Productive Feedback to Remote Employees

With remote being the new norm, feedback can't wait until we're all back in the office. Here's how you can give productive feedback from anywhere!
Article
 • 
Apr 14, 2020
Empathy: Today’s Greatest Competitive Advantage

Forget empathy being the latest buzzword! Empathy is the biggest competitive advantage in business and the only one that actually matters today.
Article
 • 
Apr 7, 2020
10 Tips for Creating an Incredible Remote Onboarding Experience

Trainual, the world's leading platform for training and onboarding remote employees, is sharing how to make every onboarding experience incredible.
Article
 • 
Apr 1, 2020
Can Remote Workers Be Trusted?

We're debunking the myth that remote workers can't be trusted! And revealing what employers actually can't trust about remote work...
Article
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Mar 24, 2020
How To Roll Out COVID-19 Response Policies

Friendly Reminder: With the Families First COVID-19 Response Act in effect soon, these new policies are not optional for many businesses.
Article
 • 
Mar 20, 2020
Top 5 Reasons People Broke Up With Trainual In 2019

We have decided to admit the top 5 reasons customers broke up with Trainual in 2019 and what we’re doing about them in 2020.
Article
 • 
Mar 13, 2020
Remote Work: The Workforce Is Ready, The Workplace Isn’t

COVID-19 is causing an epicly unplanned global work-from-home/remote work experiment. Here’s how to make it work for your business!
Article
4 Simple Employee Training Hacks To Boost Knowledge Retention by up to 60%

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

Read more
Article
Powering Up Traditional Flowcharts for Holistic Understanding and Dynamic Knowledge Sharing
Article
How Trainual+ Solves These 5 Common Employee Training Complaints
Article
Maximize Growth and Innovation: The Importance of Attending Business Conferences
Article
How To Transform Processes into Engaging Employee Training
Article
5 Reasons Trainual Is an Inc. Best Workplace (And How You Can Steal Our Best Plays)
Article
Employee Training in the Software Industry: Strategies, Trends, and Best Practices
Article
The New Tool For Delegating Roles and Responsibilities Across Your Business
Article
How To Use AI In Trainual
Article
HRIS vs. Performance Management System vs. CRM vs. Project Management System vs. Trainual: Why Growing Small to Medium Businesses Need All 5.
Article
The Role of Effective Onboarding and Training in Financial Health and Business Growth
Article
The Complete Guide to Process Documentation and Process Improvement (with Templates)
Article
How To Write a Standard Operating Procedure (in 4 Simple Steps)
Article
The 5 Days of Trainual: Automate Content Enhancements, Test Creation, Subject Outlining, and More in 2024.
Article
Trainual Wrapped: Our 2023 Product Enhancements Recap
Article
Standard Operating Procedures (SOPs) in Property Management: A Blueprint for Success
Article
The First Five SOPs To Document When Crafting Your Training Manual
Article
Trades in Transformation: Modernizing Customer Lifecycle Documentation
Article
Unraveling the Complex Web: Structured Documentation for Legal Excellence in Law Firms
Article
How Trainual Uses Its Own Product to Hire and Onboard Employees (with Templates)
Article
Everything You Need to Know About Trainual’s Implementation Support
Article
Real Businesses that Transformed with Trainual
Article
Mitigating Business Risks: The Power of Business Process Management and Trainual in Compliance Management
Article
Bringing Your EOS Accountability Chart to Life: The Power of Roles & Responsibilities
Article
Trainual Top Customer Awards: 2023 Edition
Article
Common Remote Onboarding Mistakes and How To Avoid Them
Article
Boost Your Employees’ Knowledge Retention With These 4 Simple Training Hacks

That feeling when companies can spend billions in training per year, and people will still forget most of what they learn in 24 hours.

Read more
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Article
Yes, You Do Need a Knowledge Base for Your SMB — Here Are 3 Reasons Why.
Article
Is Your SMB Going to Take a Recession Hit? See Where Your Industry Falls.
Article
You Can Make Important Info Easily Accessible with a Company Wiki — Here's How.
Article
Inflation Got Your SMB’s Budget Feeling Blue? AI Automation Can Save the Day.
Article
Ready to Think Big and Set Massive Goals? You Need Exponential Thinking.
Article
What You Need to Know About Creating Your First Employee Flowchart
Article
5 Steps to Building a Functional Structure for Your SMB
Article
Guide: Building an Org Chart for Your Startup
Article
Are 'Thoughts and Prayers' Appropriate at Work?
Article
Adidas and LinkedIn Use this one powerful marketing strategy. Your SMB Can, Too.
Article
Orientation vs. Onboarding: They’re Different. Here’s Why That’s Important.
Article
Is Your Business Remote-first or Remote-optimized? Why the Difference Matters.
Article
Want to Improve Knowledge Sharing Across Your SMB? Check This Out.
Article
Overlooked Business Laws Your Small Business Needs to Watch Out For
Article
Why Trucking Businesses Need Systems (And What Any SMB Can Learn From It)
Article
Using Levers of Change to Engage Your Employees During Company Pivots
Article
What is Stagflation, and What Can My Business Do About It?
Article
The How-To Guide for Establishing Your SMB’s Organizational Values
Article
Ready to bring on more employees? Follow these 3 expert tips for recruiting candidates.
Article
Is Your New Hire Training Actually Effective? Here’s How to Check.
Article
8 Areas You Absolutely Need to Systemize to Scale Your SMB
Article
The Features that Every SMB Should Look For in Their LMS
Article
Ukraine and IT: The Industry Supporting Both SMBs and a Country at War
Article
Are You Documenting Your Business? Maybe It’s Time You Did.
Article
Are You a 'Boss' or a 'Leader'? Here's the Difference.
Article
Guide: The tech platforms every real estate SMB needs to thrive
Article
Fixing These 7 Qualities Can Make You a Better Leader at Work
Article
Why Employees Unionize and Lessons for SMBs
Article
Dealing with Big Changes? Try Uber’s Playbook for Navigating Cultural Shifts.
Article
Want to Upgrade Employee Work Performance? Try These 10 Things.
Article
Guide: The Best Way to Onboard Real Estate Agents
Article
The Art of the Origin Story: How to Share Your Company’s Start with New Hires
Article
3 Employee-Related Processes You Didn’t Know You Needed to Document
Article
Does Your Business Have an Unfair Advantage? (Hint: Your Answer Should Be 'Yes'.)
Article
5 Employee Behaviors That Encourage Innovation
Article
The 6 Characteristics of High-Performing Teams
Article
Building a Place of Belonging: How Your SMB Can Support LGBTQ+ Folks
Article
How Sales Training Platforms Can Get Your Hires Selling Faster (and Better)
Article
How Datapath Revamped Itself for Fast Growth
Article
How to Gain Your First Million Subscribers
Article
Making the Case for Hiring Retirees
Article
9 Ways to Cultivate a Performance Culture In Your Workplace
Article
3 Pivotal Steps to Becoming an Inc. Best Workplace
Article
What is Orientation for a Job? (And How to Get It Right)
Article
How to Get the Best Results From a Consultant
Article
Cultural Intelligence Training in 2022: Building a More Equitable Workplace
Article
How Conflict Kills Culture
Article
Why You Should Stop Charging an Hourly Rate
Article
Building an Employee Handbook (With Templates!)
Article
Is a Subscription Model Right For Your SMB?
Article
Everything You Need to Know About Hiring Interns
Article
5 Female Entrepreneurs on What It Takes To Succeed in the Business World
Article
3 Strategic Tips For Women, Minorities, and Veterans Looking to Level Up Their Business
Article
The Big Benefits of Asynchronous Learning
Article
8 Things to Look For in Your Virtual Training Software
Article
Basecamp Co-Founder Hates Hustle Culture and Has 5 Tips to Stop It
Article
Why Are SOPs Important? Here Are 6 Good Reasons.
Article
Your SMB Should Be Marketing to Gen Z: Here’s Why (and How).
Article
Guide: Creating a Company History Timeline That Gives New Hires Perspective
Article
Should Your SMB Consider Alternative Work Schedules?
Article
Change is Constant. But Your Business Can Get Ahead of It and Come Out Winning.
Article
SOP vs. Work Instructions: What Sets Them Apart?
Article
These 3 Businesses Are Turning Sustainability into Profitability
Article
Hiring for Culture Fit in a Fair and Equitable Way
Article
5 Simple Ways Your SMB Can Go Green (and Save Green)
Article
How to Go From Contractor to Champion CEO
Article
The Gig Economy is Alive and Well. Your SMB Can Benefit From It.
Article
Breaking Through the Fear of Becoming an Entrepreneur
Article
Why Your SMB Should Invest in Wellness Programs
Article
What SMBs Can Do to Help Their Employees With Inflation Without Raising Salaries
Article
20 Takeaways from The Fastest Growing Companies Podcast
Article
Industry Experts Attract Customers. Here's What It Takes to Become One.
Article
What The Most Productive SMBs Do To Get More Done in Less Time
Article
It's Time to Find a Core Message That Connects with Your Customers
Article
Your Competitor Screwed Up. Here's How You Capitalize On It.
Article
From Speedos to Digital Marketing: Making the Leap to Entrepreneurship
Article
3 Types of Nonprofit Org Structure [+How to Create a Nonprofit Org Chart]
Article
Remote Worker Training Is More Important Than Ever in 2022
Article
SMB Strategies for Dealing with Rising Inflation
Article
Starting a Podcast for Your Business: The Full Guide
Article
Does Your Small Business Need a Learning Management System?
Article
Why Companies Are Splitting Up To Scale Faster
Article
9 Ways to Boost Your Virtual Onboarding Process
Article
What To Do When Your New Hire Doesn’t Work Out
Article
Using Empathy To Double The Size Of Your Team
Article
How to Build an Employee Onboarding Process Flowchart
Article
What SMBs Need To Know About Recruiting And Retaining Gen Z
Article
Everything You Need to Know About Employee Attrition (But Were Afraid to Ask)
Article
7 Time-Saving Tax Tips for Every SMB
Article
Using Industry Experience To Build A Fast-Growing Company
Article
How To Design The Perfect Business
Article
What SMBs Can Take Away From Meta’s 2022 Trends Report
Article
Hiring And Maintaining A Passionate Group Of Experts To Scale Fast
Article
5 Women Entrepreneurs Share Their Hard-Earned Advice On Running A Start Up
Article
Should You Choose Relationships Over Growth?
Article
Closing Your Team's Performance Gap
Article
Preparing For Turnover: What to Do When Someone Says “Hey Boss, Can I Talk To You?”
Article
How to Onboard Boomerang Employees | Trainual
Article
DayBlink Isn’t Afraid To Lose Employees
Article
4 Black-Owned Businesses Using Systems to Scale

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