In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.
Get a glimpse behind the scenes and find out how we really use our own product.
Discover how Trainual can help multi-location plumbing businesses maintain service consistency.
And the top tips for leading actually productive meetings (and avoiding ones that could have been emails).
Join over 163K readers getting the The Manual in their inbox every Wednesday.
Plus: Tips for keeping your onboarding efficient and effective.
The secret to growing your business involves documentation (::gasp::).
Having a system for networking doesn’t mean giving up authenticity.
We surveyed nearly 600 small businesses about their successes and challenges in 2022 to help you prioritize for 2023. Discover how your SMB ranks with the rest.
Say it with us now: Not everything deserves to be balanced.
In this episode, I'm talking with Trainual's Director of Finance, Drew Romney. This episode is about how to structure your annual forecasting.
Grab a metaphorical garbage bag and kick your trash to the curb.
In this episode, I'm talking with Lisa González. This episode is all about why process & systems will set you and your business free!
Buiding an engaged community can be a cheat code for unlocking the next level of your business’ growth.
Our accidents look like spilled milk — theirs produced billion-dollar companies.
In this episode, Jonathan Ronzio joined me for a live discussion on recapping our incredible, annual small business event, Playbook 2022.
Trust your employees. Trust the process. And just say 'no' to hustle culture.