Over the course of my professional career, I have had the opportunity to work for organizations both incredibly large and very small, across diverse industries, and of varying ages.
Among these roles, I have performed consulting functions, business process reviews, procedural enhancements, and developed overall understandings of how organizations function. Throughout each organization and role that I have encountered, I have consistently received feedback on the lack of documentation for employee training that exists.
Whether a process has gaping “black holes” of missing knowledge or there are business system functions that nobody quite understands, almost every organization has a degree of business that is almost “lost” due to an absence of documented process.
In this reflection, I have seen a multitude of solutions proposed, leveraged, and implemented across these organizations to help bridge this gap, but the one upon which I have most recently stumbled is one that I believe can help reduce the loss of knowledge and reinforcement of training at a reasonable cost...
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