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Nov 6, 2024

How to Drive Customer-led Growth (By Getting Inside Their Heads) with Gia Laudi

In this episode Mallory and Shawn chat with Gia Laudi, co-founder of Forget the Funnel, about rethinking customer experience through a customer-led framework.

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Recent

How to Drive Customer-led Growth (By Getting Inside Their Heads) with Gia Laudi

How To Make Training Stick (and Not Suck!) with Sara Berry

How To Plan for the (Uncertain) Future of Work with Bhushan Sethi

Popular

How to Strengthen the EOS® Process Component™ with Trainual in 90 Days

Advice for Customer Service Teams: How to Help Frustrated Customers

Want To Document Business Knowledge Without Heavy Lifting? Try AI.

Roles Vs. Responsibilities: Their Difference, Explained

The Best Credit Cards for Small Business Owners

Employee Action Plan Example: A Roadmap to Success

What Is A Business Playbook? (Also, How to Create Your Own in 3 Steps)

Is There a Perfect SMB PTO Policy? (Psst: It's In Here.)

Trainual News & Tips

How We Use Trainual to Streamline Hiring and Onboarding

How We Use Implementation To Set Up Your Account for Success From the Start

It’s Tax Filing Season. Here are 7 Money-Saving Tips for Small Businesses.

The Manual Wrapped: The Articles and Podcasts From 2022 That You’ll Want to Revisit

2023 State of Small Business Knowledge & Training Report

Pivots that Sparked Success: 7 Famous Companies That Got Their Start Accidentally

10 Holiday Gift Ideas That Will Boost Cheer (and Make Your Team Feel Appreciated)

Prepping for Black Friday and Small Business Saturday? Try These Tactics.

Building a Remote Workforce? These 3 Things Need to Go Digital.

It’s World Mental Health Day. Here’s How SMBs Can Support Their Team.

Onboarding & Training

Maintaining Service Consistency in Multi-Location HVAC and Plumbing Businesses

Small Business Employee Handbook Template

Guide: Everything You Need To Know About Employee Onboarding

2023 State of Small Business Knowledge & Training Report

Is Your New Hire Training Actually Effective? Here’s How to Check.

7 Reasons Veterans Make Great Hires For SMBs

Employee training: an A to Z guide

Help New Hires Feel Included - Here's How

Why Hiring Within A 30-Mile Radius Is “So Yesterday”

Employee Orientation: A Need To Know Guide

Why Documents Are The Worst Tool For Documentation

Newsletters

📚 Boost training retention by 60% with these 4 hacks

Most Recent

👏 One-up the competition with extreme customer service

🔐 Unlocking the power and potential of Gen Z employees

😂 Tips for making your training boredom-proof (and extra sticky!)

⚒️ Want better efficiency? Update your processes with these 4 steps.

Become a better business leader in 5 minutes or less

Articles

Using Empathy To Double The Size Of Your Team

How to Build an Employee Onboarding Process Flowchart

What SMBs Need To Know About Recruiting And Retaining Gen Z

Everything You Need to Know About Employee Attrition (But Were Afraid to Ask)

7 Time-Saving Tax Tips for Every SMB

Using Industry Experience To Build A Fast-Growing Company

How To Design The Perfect Business

What SMBs Can Take Away From Meta’s 2022 Trends Report

Hiring And Maintaining A Passionate Group Of Experts To Scale Fast

5 Women Entrepreneurs Share Their Hard-Earned Advice On Running A Start Up

Should You Choose Relationships Over Growth?

Closing Your Team's Performance Gap

Have feedback on The Manual or want to pitch us a story? Email themanual@trainual.com

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