Our Most Frequently Asked Questions

What is Trainual?

Trainual is a simple training and delegation software. It’s the easiest way to document your business systems and processes.

Who is Trainual for?

Trainual is for anybody who struggles to get their business out of their brain. If you have a problem documenting and delegating what you do, or your operating and training materials are scattered throughout Google Drive, DropBox, or your email, Trainual is for you.

Is there a free trial period?

Yes! All new Trainual users get 14 days free on your preferred plan! You can use the platform, build out training content, and invite team members to your trainings.

Is Trainual hard to use?

Most small business softwares are overly complex and almost impossible to figure out. Trainual is designed for simplicity. Creating training content is as easy as sending an email, and you can add new team members the click of a button.

Does it take a long time to create training content?

You can build out subjects, topics, and tests in no time at all. It’s easy to copy and paste from existing content, or upload documents to share. Plus, you can edit and improve your training content, so you don’t need to worry about getting it perfect the first time.

Does Trainual host media?

It’s simple to copy your existing training content (documents and photos) into your Trainual team curriculum. Videos must be hosted elsewhere (Vimeo, Wistia, YouTube) and can be embedded into Trainual.

Can I give admin access to other staff members?

Yes! You can grant admin permissions to enable other users to assign or edit content, as well as creator permissions for certain users to edit content without overseeing users in the system.

Does it cost me extra to add more members?

We don’t charge per user, but each plan has a set amount of user allowed in the system. For instance, on the Small Business plan, you can add up to 25 users all included in your monthly price. But if you need more than 25 team members, you will have to upgrade to the Growth plan.

What if I want to change plans?

Account owners or billing admins can quickly and easily change plans from within the app.

Is Trainual safe and secure to use?

Absolutely. The Trainual app is totally secure and only team members you assign as users can access your company content. If someone leaves the company, it’s just as easy to remove them from the system. And each user can be assigned different roles bases on permissions.

What payment services do you support?

We accept all major credit cards, and Bitcoin at pre-June 2017 exchange rates 😉

Can I cancel my subscription?

Yes, you have the option to cancel or pause your subscription at any time. Cancelling your plan comes into effect the following month. If you pause, you can restart whenever you’re ready to start training again!

Can I get a refund?

We do not give refunds at this time. However, you can cancel your account at any time, and you can try the platform for free with our 14-day free trial.

Other questions?

We’re always available at support@trainual.com

Try Trainual

Onboarding and Training Automation For Growing Businesses and Teams

Finally Get Your Business Out Of Your Brain, Organize How You Do What You Do, Onboard & Train Faster, Delegate More, & Scale Quicker

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