Cleaning - Cleaning Services Process Template (by Suddenly Spotless)

Introduction

At [business name], we provide several services that you'll soon be an expert at as a cleaning technician.

After you've completed this subject, you'll be able to:

• Describe the services we offer.
• Perform an initial clean in every type of room.
• Perform a maintenance clean in every type of room.
• Perform move in and move out cleans in every type of room.

Tip: If you forget anything that you learn in this subject, you can go back and look at it at any time! And check it out on the go with the Trainual mobile app for iOS or Android.

Our Services

Why choose us?

We are a professional cleaning company. We put a lot of thought into our customer pricing and team member pay decisions that make us competitive, fair, and profitable.

In fact, every decision we make (including hiring you!) makes our company the best of the best. And we don't just provide services — our company has exceptional qualities that make us stand out.

Here are some key benefits of using [company name]'s professional cleaning services:

• We are fully licensed and insured.
• Staff is thoroughly vetted (background checks on all employees) and trained.
• Staff is trained and supported to provide consistent, high-quality cleaning with an attention to detail that is noticeable.
• We provide active management and supervised work.
• We have stable (low turnover) and professionally appearing/acting staff.
• We provide friendly, available, responsive customer service.
• We guarantee client satisfaction (you'll learn more about this later in this subject).
  

Next, we'll go over the list of services that we offer.

Services We Provide

We have the following service options for our clients to choose from:

• Initial cleans.
• Maintenance cleans.
• Moving (move-in and move-out) cleans.
  

Next, we will go over how each of these cleans is different. For each service, we'll give you a cleaning checklist that you can go back and reference at any time!

Initial Clean Task List

What's an initial clean?

This is a deep clean to remove "old" dirt and includes hand-wiping things like baseboards, fans, and light fixtures. This clean typically takes 2-3 times as long as a maintenance clean.

Living Room

Make sure you complete the following tasks (when applicable) for the living room:

• Ceiling fan blades within 2-step ladder reach* (hand washed or wiped).
• Light fixtures within 2-step ladder reach* (hand washed in place/not removed).
• Cobwebs removed.
• Blinds & shutters (vacuumed, or wiped).
• Moldings & woodwork, windowsills, & lock ledges (hand washed or wiped).
• Baseboards (hand washed or wiped, reachable w/out moving furniture).
• Window interiors (shined).
• Lamps and lampshades (dusted or vacuumed with an attachment).
• Pictures & knick-knacks (hand wiped).
• Uncluttered shelves (hand wiped).
• Cushions and pillows (fluffed).
• Furniture (wiped, fronts, sides, legs).
• Upholstered furniture (vacuumed).
• Floor (vacuumed or swept and mopped).

Kitchen

Make sure you complete the following tasks (when applicable) for the kitchen:

• Towels (wash, fluff, and hang).
• Top of the refrigerator (hand washed or wiped).
• Outside of appliances cleaned / inside the microwave (wiped).
• Stovetop and drip pans (scrubbed).
• All cabinet fronts (wiped).
• All doors and door frames (washed).
• Light switch plates (washed).
• Countertops & backsplashes (washed).
• Sink (scrubbed/disinfected).
• Window interiors (shined).
• Floor (swept and mopped).

Bathroom

Make sure you complete the following tasks (when applicable) for each bathroom:

• Towels (wash, fluff, and hang).
• Sink (scrubbed/disinfected).
• Mirrors (wiped).
• Tub/shower & tiles (double scrubbed to remove build-up).
• All bathroom counters & fixtures (sanitized).
• Kitchen accessories like soap dispenser, toothbrush holder, etc. (hand washed or wiped).
• Wastebaskets (emptied/relined).
• Window interiors (shined).
• Floor (swept and mopped).

Bedrooms

Make sure you complete the following tasks (when applicable) for each bedroom:

• Bedding (wash and change set of sheets).
• Pillows (fluffed).
• Lamps and lampshades (dusted or vacuumed with an attachment).
• Pictures & knick-knacks (hand wiped).
• Uncluttered shelves (hand wiped).
• Furniture (wiped, fronts, sides, legs).
• Upholstered furniture (vacuumed).
• Window interiors (shined).
• Floor (vacuumed or swept and mopped).

Additional Specialty Services

We also offer specialty cleaning services that can be added to an initial clean for an added charge.

Specialty services are as follows:

• Inside oven/refrigerator/freezer/cabinets.
• Patio clean-up.
• Garage clean-up.

Maintenance Clean Task List

What's a Maintenance Clean?

This is the kind of clean that we do after the initial clean to keep up with "new" dirt. We typically do these cleans on a regular and recurring basis. We use the speed cleaning method for maintenance cleans, which means we touch every area of every room, every time.

There will always be areas that need extra time and attention like the shower, the stove, etc. But for the most part, you can move quickly through the house once you've got your system down.

Speed Cleaning Process

When conducting a maintenance clean, you'll use the speed cleaning method. Meaning, your goal is to move quickly through every room in the house to maintain order and cleanliness.

When doing a maintenance clean, move from top to bottom, left to right, front to back, and then clean the floors — and touch every part of the house as efficiently as possible.

Note that there may be specific requests and notes for different properties that will slightly change our standard checklist.

Next, we will go over the maintenance clean checklist for every type of room.

Living Room

Make sure you complete the following tasks (when applicable) for each living room:

• Blinds & shutters (vacuumed, or wiped).
• Window interiors (shined).
• Furniture (wiped, fronts, sides, legs).
• Uncluttered shelves (hand wiped).
• Floor (vacuumed or swept and mopped).

Kitchen

Make sure you complete the following tasks (when applicable) for the kitchen:

• Outside of appliances (wiped).
• Inside of microwave (wiped).
• Clean stovetop (wiped).
• Sink (wipe and sanitize).
• Countertop surfaces (wipe and disinfect).
• Exterior cupboards and other kitchen furniture (spot clean).

Bathroom

Make sure you complete the following tasks (when applicable) for each bathroom:

• Shower and bathtub (full clean and disinfect).
• Mirrors, sinks, and fixtures (clean, dry, and shine).
• Toilet (scrub and sanitize).
• Cabinet exteriors (spot clean).
• Countertop surfaces wipe and disinfect).

Bedroom

Make sure you complete the following tasks (when applicable) for each bedroom:

• Bedding (make bed or change set of sheets if provided).
• Uncluttered shelves (hand wiped).
• Furniture (wiped, fronts, sides, legs).
• Upholstered furniture (vacuumed).
• Window interiors (shined).
• Floor (vacuumed or swept and mopped).

All Rooms

Make sure you complete the following tasks (when applicable) in every room:

• Exposed surfaces including baseboards (dust).
• Touchpoints, including doorknobs, rails and light switches (wipe and sanitize).
• Mirrors (clean, dry and shine).
• Interior windows and obvious smudges (spot clean).
• Carpets (vacuum) .
• Hard floors (vacuum, sweep, and mop).
• Wastebaskets (empty and replace bags — please leave new clean bags and instruct cleaners where to leave trash).

Move In and Move Out Cleans

What's a Moving Clean?

We provide a cleaning service specific to clients who are moving in or out of an empty residence. Moving cleans involve deep cleaning focused on dirt removal and sanitization. Little to no furniture will be present during moving cleans, so your checklist adjusts accordingly.

Living Room

Make sure you complete the following tasks (when applicable) for the living room:

• Ceiling fan blades within 2-step ladder reach* (hand washed or wiped).
• Light fixtures within 2-step ladder reach* (hand washed in place/not removed).
• Cobwebs removed.
• Blinds & shutters (vacuumed, or wiped).
• Moldings & woodwork, windowsills, & lock ledges (hand washed or wiped).
• Baseboards (hand washed or wiped, reachable w/out moving furniture).
• Window interiors (shined).
• Floor (vacuumed or swept and mopped).

Kitchen

Make sure you complete the following tasks (when applicable) for the kitchen:

• Top of the refrigerator (hand washed or wiped).
• Outside of appliances cleaned / inside the microwave (wiped).
• Stovetop and drip pans (scrubbed).
• All cabinet fronts (wiped).
• All doors and door frames (washed).
• Light switch plates (washed).
• Countertops & backsplashes (washed).
• Sink (scrubbed/disinfected).
• Window interiors (shined).
• Floor (swept and mopped).

Bathroom

Make sure you complete the following tasks (when applicable) for each bathroom:

• Sink (scrubbed/disinfected).
• Mirrors (wiped).
• Tub/shower & tiles (double scrubbed to remove build-up).
• All bathroom counters & fixtures (sanitized).
• Window interiors (shined).
• Floor (swept and mopped).

Bedroom

Make sure you complete the following tasks (when applicable) for each bedroom:

• Window interiors (shined).
• Floor (vacuumed or swept and mopped).

All Rooms

Make sure you complete the following tasks (when applicable) for every type of room:

• Exposed surfaces including baseboards (dust).
• Touchpoints, including doorknobs, rails, and light switches (wipe and sanitize).
• Mirrors (clean, dry, and shine).
• Interior windows and obvious smudges (spot clean).
• Carpets (vacuum).
• Hard floors (vacuum, sweep, and mop).
• Wastebaskets (empty, sanitize, and replace bags).

Other areas

Moving cleans include a couple of additional areas of the home that are usually add-ons for an extra cost.

Specialty services for moving cleans are as follows:

• Patio (sweep, remove cobwebs, and spot clean).
• Garage (sweep, remove cobwebs, and spot clean).

What You Know Now

Congrats — you've finished the Cleaning Services subject! 🎉

You should now be able to:

• Describe the services we offer.
• Perform an initial clean in every type of room.
• Perform a maintenance clean in every type of room.
• Perform move in and move out cleans in every type of room.

Remember: If you forget anything that you learn in this subject, you can go back and look at it at any time! And be sure to download the Trainual mobile app for iOS or Android for when you're on the go.