Introduction

Why We Use Intercom

In our continuous effort to enhance customer engagement and support, we have adopted Intercom as our primary platform for customer service, chat, and communications. Intercom stands out for its ability to create a seamless and personalized interaction with our customers across various stages of their journey. By integrating Intercom into our operations, we can provide instant support through live chat, send targeted messages based on user behavior, and automate responses to common inquiries, significantly improving response times and customer satisfaction.

Intercom’s comprehensive suite of tools enables us to gather insights into customer needs and preferences, allowing for more informed decisions and strategies. Its user-friendly interface ensures that our team can efficiently manage conversations, track customer interactions, and build stronger relationships. Utilizing Intercom aligns with our commitment to delivering exceptional customer service and fostering meaningful communications, ensuring that every customer feels valued and supported.

Using Intercom

Getting Started

Signing in to Intercom

1. Navigate to https://www.intercom.com/ and click the Sign in link at the top right of the page.
2. Login using your work-assigned Google Account.

Basic Navigation

Unfamiliar with how Intercom works? Check out this introductory video:

Training Resources

Videos

Watch an Intercom Demo

Intercom Webinars

Help Docs

Intercom Help Center

Guides

Intercom Books + Guides

Other Resources

Intercom Blog