All About Us

Welcome

Welcome to Horizon HVAC & Plumbing! We're super excited that you're here and are looking forward to working with you.

Whether you're just joining our team or you've been with us for years, we want to extend a warm welcome to each and every one of you. At Horizon, we believe that our employees are the heart and soul of our company, and together, we create an atmosphere where everyone's contributions are valued and appreciated.

As a company, we take pride in our reputation for reliability, professionalism, and customer satisfaction. Each day, we strive to go above and beyond to ensure our clients' comfort and safety. By upholding the values of integrity, innovation, and teamwork, we make a real difference in the lives of those we serve.

Horizon HVAC & Plumbing is not just a company; it's a community of individuals who share a common passion for excellence and genuine care for one another. Together, we are embarking on a journey of growth and success, and we can't wait to see the incredible impact we'll make together. Let's build a future filled with accomplishments, opportunities, and boundless possibilities.

What's Next

It's time to get to know where we came from and the values we live by in our work. You'll also learn about our vision and mission. Yes, those things that every business is supposed to have but often don't actually live by. We do, you'll see!

Our Origin Story

How it Started

Allow us to take you on a journey into the heart of Horizon HVAC & Plumbing's origins. Picture this: A determined entrepreneur named Usha Chinnathambi, armed with a passion for creating comfortable and functional spaces, saw an untapped opportunity in the world of HVAC and plumbing services. She believed that there was a way to revolutionize the industry – to bring together top-notch technical expertise with a genuine commitment to customer satisfaction.

Back in those early days, Usha started with a small team and a big vision. She wanted to build a company that not only provided exceptional services but also made a positive impact on people's lives. With her sleeves rolled up and her mind set on success, Usha poured her expertise, energy, and determination into every aspect of Horizon HVAC & Plumbing.

The journey wasn't without its challenges, of course. Usha and her team faced long hours, technical puzzles, and the ever-present uncertainty that comes with launching a new venture. But they never wavered. Instead, they embraced every challenge as an opportunity to learn, to grow, and to further solidify the company's foundation.

As Horizon HVAC & Plumbing's reputation for excellence began to spread, more and more clients started turning to us for their heating, ventilation, air conditioning, and plumbing needs. Usha's vision was becoming a reality, as the company's commitment to quality craftsmanship and exceptional customer service set a new standard in the industry.

Where We Are Today

Today, the seeds that Usha planted have blossomed into a thriving business that serves our community with pride. Our team has expanded, and our expertise has deepened, allowing us to provide a comprehensive range of services that cater to both residential and commercial needs. From repairing leaks to installing cutting-edge heating and cooling systems, we've become a trusted partner for countless clients.

Where Does Our Name Come From?

And now, about our name – "Horizon." This name encapsulates our spirit. Just as the horizon stretches endlessly, our ambitions know no bounds. Usha chose this name to reflect our commitment to pushing beyond limits, continually seeking new horizons of excellence, innovation, and customer satisfaction.

So, new team members, as you step into Horizon HVAC & Plumbing, know that you're becoming part of a journey that began with one individual's vision and grew into a collective effort. Our story is one of perseverance, growth, and a relentless pursuit of excellence. As we continue to build on this foundation, we're excited to have you join us in shaping the future of Horizon HVAC & Plumbing. Welcome to the team!

Our Mission and Vision

Our Mission

"To create lasting comfort and reliability for every space we touch."

We blend expertise and innovation to deliver exceptional heating, ventilation, air conditioning, and plumbing solutions that exceed expectations. We're not just fixing pipes and systems; we're building relationships and peace of mind.

Our mission statement encapsulates our core purpose – to provide more than just technical services. We aim to enhance the quality of life for our clients by creating comfortable, reliable, and efficient spaces. This statement reflects our commitment to expertise, innovation, and building strong relationships with our customers.

Resources

• Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins
• The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About it

Our Vision

"To be the driving force behind transformative HVAC and plumbing experiences."

We aspire to be recognized as industry leaders, known for our unwavering commitment to quality, customer satisfaction, and innovation. As we look ahead, we see a horizon filled with opportunities to redefine standards and inspire positive change in our industry.

Our vision statement sets our sights on the future. We want to lead the way in transforming the HVAC and plumbing landscape. Through our dedication to excellence, customer-centric approach, and forward-thinking mindset, we aim to shape the industry's direction. This statement highlights our ambition to become synonymous with innovation and positive change in the HVAC and plumbing sector.

Our Core Values

About Core Values

Everything We Do Is Centered Around Our Core Values

In the next several steps, our contractor Chris will walk you through each of our core values and explain what they're about and why they are important to us. We'll also cover a few fun things about our culture, mission, and vision!

Core Value 1: Show Up Ready

Show Up Ready: Plan enough to pull it off, and pivot if needed.

For our customers and our co-workers, we embody preparation and order. We work from an agenda. We start and end meetings on time. We put in the effort to polish what we present, all in an effort to build trust with those around us. When a company hires us, they expect an experience that feels simple. The appearance of simplicity requires tremendous planning and preparation, so this characteristic has to be a core trait of everyone that works here.

Core Value 2: Carry the Groceries

Carry the Groceries: Carry extra weight without being asked.

Before starting my first business, I bagged groceries at a supermarket in Massachusetts. No one ever expected me to carry the groceries to the car, but when I did, it made their day. It’s such a simple thing, and took only an extra minute of my time, but it made a tremendous difference in that customer’s experience at the store. When working here, be helpful everywhere possible.

Go above and beyond whenever you sense a need. Look for opportunities to impress, and be ready to roll your sleeves up to make someone else’s life a little easier. It’s what we do.

Core Value 3: Make Ideas Happen

Make Ideas Happen: Execute on what you innovate.

We don’t just tolerate change, and go along for the ride; we drive change. Companies are like cruise ships, and turning them can take some time. But turning the wheel happens in just a few seconds. It’s the decision to redirect and to make something different. It’s the vantage point at the front of the boat where you can see where you’re heading before anyone else knows. We are the ones to initiate this change. It’s up to us to have the vision, to always look forward, and to spot obstacles and opportunities before they become issues.

Core Value 4: No Red Tape

No Red Tape: Work hard to make every process easy.

There is nothing more frustrating than a bureaucratic process, and you won’t find one here. Never make customers or coworkers jump through hoops. Don’t let policy supersede logic. You’ll never go wrong making things easier on others, so challenge every system that could have fewer steps, more automation, and less complexity.

Core Value 5: Collect Experiences

Collect Experiences: Have endless curiosity for new perspectives and knowledge.

We work with people in all different industries, from all different walks of life. In order to build trust, understand the real picture, and help create change, we need to build real relationships. You should be able to walk into any coffee shop in America and strike up a friendly conversation with anyone. Listen to others, and relate to them. Be an experience collector, so that you have an endless supply of topics that can be used to find common ground. Smiles Ahead Dental Care team members are likable!

Core Value 6: Everyone Has a Key

Everyone Has a Key: In results we trust.

You'll notice from your first day that every employee here literally has a key to the office. We trust you, or we wouldn't have hired you.

Some people say trust is earned, but we believe that trust is the default. Everyone carries their weight, and everyone is an owner of what we are building. We won't tell you exactly how to get the job done — you won't find micromanagement here. So, remember that your productivity is measured by your impact and your effort.