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Cleaning - Cleaning Technician Safety Process Template

Document the safety protocols your cleaning technicians should follow during each cleaning.

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Cleaning - Cleaning Technician Safety Process Template

Document the safety protocols your cleaning technicians should follow during each cleaning.


At [business name], we value safety first. Period. That's why it's important that you read and always follow each safety policy outlined in this subject. Let's make sure you get to and from each job safely and finish each clean without injury!

After you've completed this subject, you'll be able to:

  • Describe product and chemical safety measures.
  • Describe cleaning practice safety measures.
  • Describe expectations for communication when traveling.

Tip: If you forget anything that you learn in this subject, you can go back and look at it at any time! And check it out on the go with the Trainual mobile app for iOS or Android.

Product and Chemical Safety

Products We Use

Here are the cleaning products we use and which areas of the home we use them for:


Streak-free shine

  • Mirrors.
  • Windows.
  • Other glass surfaces.


Cleaner and disinfectant, mixed with water

  • Tile flooring.
  • Sealed wood flooring.
  • Other hard, non-porous surfaces.

Mr. Clean multi-surface cleaner

All-purpose cleaner and disinfectant, mixed with water

  • Countertops.
  • Sinks.
  • Stovetops.
  • Touchpoints.


Disinfecting dish soap, mixed with warm water

  • Hand washed dishes.
  • Granite countertops.

Be sure to use all cleaning products according to their printed instructions and safety information. Use issued and approved cleaning products only.

Using one Product at a Time

It's extremely important that you only use one cleaning product at a time.

NEVER mix any cleaning solutions together. Doing this can create toxic chemicals (AKA poisonous solids, liquids, and gases) that you would be touching and/or inhaling.

Here are just a few examples of the toxic chemicals created when mixing common cleaning products (and their harmful effects):

To avoid mixing chemicals:

  • Stick to using only 1 cleaning solution for each item you're cleaning.
  • Stick to using only 1 product brand for each item you are cleaning. Meaning, don't run out of one brand of toilet cleaner and continue adding a different brand to the same toilet. Different products are made of different ingredients, and you don't want to risk any accidental mixing.

Reading Product Labels

It's important that you read and understand each element of a product label for the following reasons:

  • Safety — for yourself and others.
  • Protection — of the surface(s) you’re cleaning and your working environment.
  • Using the correct amount of product to get the job done — no more, no less.
  • Proper application of the product you’re using.
  • In the case of disinfectants and sanitizers, understanding which germs the product kills, and what dwell times are needed for effectiveness.
  • Understanding first aid procedures in case of an accident.

See the image below for the main parts of the product label to pay attention to.

For more detailed information about product and chemical safety, read our safety data sheet.

Be sure to read the label and follow safety directions for each product you use. If you have any questions about a product, contact your supervisor before use.

Safety Tools

Be sure to use proper tools while handling cleaning products and performing all types of cleans to protect you from injury.

Here are the main safety tools we use:


We provide you with rubber gloves and latex gloves to use while cleaning.

Use gloves any time you are using cleaning products, doing "wet" work, working in the bathroom, and handling trash.

If you have a latex allergy notify your manager and we will provide you with non-latex gloves.

Knee Pads

Knee pads can cushion you when you are cleaning the floor, a bathtub, or anywhere else while kneeling. They are available per request.  

Eyewear and Masks

Eye protection and a face mask are highly recommended when using bleach and other strong-smelling cleaning products. These are available per request.


Ensure you are wearing non-slip and close-toed footwear at all times during a clean. If a client requests that you take your shoes off while in the home, call your supervisor immediately.

Proper Ventilation

When using products with heavy fumes (including bleach products) ensure there is open ventilation in the room.

If you are unable to ensure ventilation, do not use the product and call your supervisor for next steps.

First Aid

We recommend that you keep a first aid kit in your car at all times, just in case you experience a minor injury while on the job or driving to your job. You are responsible for stocking and bringing your first aid kit to each job.

Here are some common first aid kit contents:

  • Compress dressings.
  • Variety of bandaid sizes and shapes.
  • Adhesive cloth tape.
  • Antibiotic ointment packets.
  • Antiseptic wipe packets.
  • Packets of aspirin (or your choice of pain reliever/fever reducer).
  • Tweezers.
  • Oral thermometer.
  • Sterile gauze pads.
  • Hydrocortisone ointment packets.
  • Breathing barrier.

Cleaning Practice Safety

High Areas

Only clean windows, ceiling fans, light fixtures, etc. if you are able to reach them on your 2-step ladder and/or with an extension duster.

Never kneel or stand on anything other than your 2-step ladder to attempt to reach high areas.

When using your 2-step ladder, be sure to place it in a safe, even spot on the floor, away from any doors. Keep both feet secured on usable rungs of the ladder according to the ladder's safety instructions at all times.


Do not move (slide, lift, etc.) furniture or other heavy items to clean around, under, or behind them.

Instead, try to reach any visible places either by hand or with an extension duster.


When vacuuming stairs, start at the bottom and work your way to the top. Keep the vacuum base on the same step as you, one step below the one you are vacuuming.

DO NOT attempt to lean over a railing or attempt to clean high railings that you are unable to reach with both feet planted firmly on the floor.


When collecting trash, DO NOT push the trash down further into the can. Simply lift the bag out of the trash can, without touching the trash. This will avoid injury by any sharp objects in the trash.

Extreme Heat or Cold

Do not work in unsafe, extreme temperatures. Contact your supervisor if the job site is excessively cold (under 32 degrees Fahrenheit), or hot (over 85 degrees Fahrenheit).


Make sure you have adequate lighting in areas that you clean. After all, you need to see to do your job!

If you are asked to clean any areas with too little lighting, reach out to your supervisor by phone.

Client Safety

If at any time you feel unsafe around a client, leave the job site and contact your supervisor immediately. Please know that safety is our #1 priority and no issue is too small to bring up.

If the client has any visible firearms stored outside of a firearm safe, notify your supervisor immediately.


If a pet begins to act aggressively, leave the job site and contact your supervisor immediately.

Fire Hazards

Use caution cleaning around fire hazards such as lit candles, working fireplaces, working space heaters, and other open flames. Be careful to not bump into or touch any fire hazards on the job site.

Travel Safety

Travel Communication

Because a lot of your work will be solo cleaning, you'll need to have good communication with us so we can make sure that you arrive at and leave the job site safely.

Text your supervisor and let them know when:

  1. You arrive at the job site.
  2. You leave the job site.
  3. You arrive back at the office (if returning to the office).

That way, we can be sure you traveled safely and are leaving the property at an appropriate time. This is why it's important to carry your phone with you at all times. If we haven't heard from you but expected to, we will check in to make sure you're safe.

If you see any suspicious activity around the job site, such as signs of burglary, an unknown person wandering around the home, or cars driving slowly by the job site repeatedly, call your supervisor and do not enter the home.

Navigating to a Job

Research Where You're Going

You'll be provided with the job's address before you go. Use Google Maps to find the location of the job and how long it will take you to get there.

If you need, you can use a hands-free GPS (like your phone) or print out the Google Map directions to help you navigate to the job.

Be on Time

Plan to arrive to each job 15 minutes early. This is especially important when navigating to a new job site, so you don't end up arriving late.

If you are having a hard time finding a location while navigating there, you can always reach out to your supervisor for help.


Be sure to park in close walking distance to your job site. We want you to feel comfortable walking from your car to the job site. If you don't feel comfortable walking for any reason, reach out to your supervisor — we will always talk with you on the phone as you walk to and from your car, or help you in other ways if need be.

When choosing a parking spot, make sure it's:

  • At least 15ft away from any fire hydrants.
  • Facing the same way as traffic.
  • At least 20 ft away from intersections.
  • NOT blocking other vehicles or creating any kind of hazard.
  • NOT blocking anyone's driveway.
  • NOT by a posted "No Parking" sign.
  • NOT in a private parking area (unless told otherwise by the client).

What You Know Now

Congrats — you've finished the Cleaning Technician Safety subject! 🎉

You should now be able to:

  • Describe product and chemical safety measures.
  • Describe cleaning practice safety measures.
  • Describe expectations for communication when traveling.

Remember: If you forget anything that you learn in this subject, you can go back and look at it at any time! And be sure to download the Trainual mobile app for iOS or Android for when you're on the go.

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