As a fully remote SaaS company serving gym and fitness studio clients, PushPress faces the challenge of maintaining a cohesive workplace culture across a dispersed workforce. And with 90 employees spanning multiple countries across the globe, the gym management software provider needed to find a way to effectively train new hires while reinforcing their company values from day one.

Their existing onboarding process using checklists and docs across a variety of platforms lacked an immersive way to share PushPress' unique story while ensuring their onboarding was actually working for new employees. That's when they discovered Trainual — the intuitive training platform that has transformed how PushPress acculturates remote employees.

“Trainual is a really nice way to lay everything out — what PushPress is as a company, how we function, what our product is, and just simplifying the process of introducing the policies and procedures that we have here.”
<blockquoteauthor>Ali Cadmus, People Operations Manager at PushPress<blockquoteauthor>

An employee training platform that scales onboarding capabilities

Prior to Trainual, PushPress's onboarding was fairly basic. "It was good and definitely supported our needs at the time, but as we were starting to grow, we needed to optimize and better tell the Push Press story from the get-go," explained Ali Cadmus, the company's People Operations Manager.

Trainual provided the ideal solution for scaling onboarding in a visually compelling way. The software gave PushPress a centralized hub for comprehensively walking new hires through the company background, product offerings, tech stack, policies, and cultural philosophies.

Plus, with employees spread across the world — from the U.S. and Canada to South America, the Philippines, and even New Zealand — having Trainual saves the time and headaches that can come with onboarding new employees internationally. 

“Trainual has definitely been really helpful for individuals in different time zones,” shared Ali. “We're about to probably onboard a new teammate in Australia, and we have been seeing some hardships with syncing on their time and our time. So we're going to be able to onboard an employee in Australia strictly through Trainual and not have to worry so much about scheduling those meetings outside of typical work hours for our U.S. teams.” 

“I just think Trainual is really a great way to just talk about our core values, company culture, and just overall what our PushPress vision and mission is.” 

Click "Next" 👆 to see how PushPress uses Trainual. Want a closer look? Click to explore the training in a new window.

Accessible knowledge base promoting autonomy for a fully remote workforce

Fostering self-sufficiency is paramount for remote teams working across different geographies and time zones. Trainual serves as PushPress's on-demand knowledge base that employees can reference at any point for guidance on processes, IT setup, and more.

"Since we're 100% remote, we wanted to create something [teammates] could always come back to," said Ali. "Trainual is a great way to introduce them to all the different types of applications that we're using. It breaks it down for everybody — tells everyone the use case for each application."

International remote teams come with challenges — including the potential time wasted waiting for answers from workers in other time zones. Before, PushPress’ team would have had to dig through numerous documents. Now, all it takes is a quick Trainual search, and the answer is populated right in their account.

"If you're a 100% remote team, I think Trainual is just a really great tool to have to be able to train your employees in general so that they can just maintain their regular work schedule.”

The best tool for upskilling and uplifting employees for career growth

In addition to new hire training, Trainual has enabled PushPress to formalize leadership development through the creation of people manager training. This dedicated training path equips newly promoted managers with the skills and resources to successfully oversee teams.

"We created a ‘People Manager Playbook,’ which helps with anyone that is managing an teammate, especially if they're new to the company," stated Ali. "[That way,] they’re getting used to what they need to do on top of just being a general teammate.”

By outlining clear expectations and best practices, the playbook streamlines comprehension and understanding for managers. That training, in turn, helps these employees better manage onboarding for their new team members. “They're also managing parts of the team and it's just made the onboarding process faster,” shared Ali.

“I don't have to spend as much time answering questions on the initial onboarding call because all their questions are easily answered and they're able to refer back to it in Trainual.”

From accelerating time-to-productivity to promoting long-term employee development, Trainual has emerged as an invaluable asset for optimizing PushPress's distributed workforce. The platform's intuitive interface, content flexibility, and accessibility across devices have made training more efficient and engaging.

"Trainual definitely saves a lot of time, and it's just an easy way to implement and push out changes within the company," raved Ali. "I simply add an individual to Trainual, and they're easily onboarded with everything they need to know."

And as PushPress continues scaling their global team, Trainual will ensure each new hire receives consistent training rooted in the company's mission and values — no matter where they’re located.