As part of my series about the leadership lessons of accomplished business leaders, I had the pleasure of interviewing Chris Ronzio. In 2013 he founded an Operations Consulting firm that helps other entrepreneurs create scalable systems and processes. Over the last 5 years, the firm, Organize Chaos, has worked with hundreds of companies in dozens of industries. Now, Chris’ third business, Trainual, is an online platform for business owners and employees to document what they do in simple step-by-step processes. Chris and his team are on a mission to systematize 25,000 small businesses through their technology.
Thank you so much for joining us Chris. Can you tell us a story about what brought you to this specific career path?
When I started my first company, a video production company, I was doing every role in the business. I was the camera operator, the sales rep, the editor, the fulfillment manager, customer support — all of it. I was in high school at the time and loved getting to learn every new job. I was growing a lot. When I went to college, I couldn’t miss class to go out on every shoot, so I had to start building a network of crew. I would take the train into the city to meet with students at the film school, and I’d scour Craigslist to find freelancers. Each time, I was training people over several hours of hands on experience, and when that got too burdensome, I started writing a manual for the basics that each crew member needed to know.
As my company grew, we eventually trained over 300 videographers and built a nationwide network of camera operators to shoot events around the US. Training, systems and processes have always been important to my success, and now with Trainual, I get to help thousands of companies experience the same benefit that I did.
To read the full interview, click here.