‍Managing 70 employees with printed manuals? That was High Five’s reality.

After years of steady growth, High Five, a dynamic HVAC, plumbing, and electrical services company, found themselves with over 70 employees and the ambitious goal of expanding further. However, as their team grew, so did the complexity of training, onboarding, and maintaining consistency across their departments.

Before Trainual, High Five was stuck in the dark ages, printing out new pages for their employee handbooks every time a process changed. It was a total headache — slow, inefficient, and impossible to keep up with. Then, everything changed. With a digital, always-updated platform, High Five could now build, manage, and scale training materials on the fly. No more printing. No more inefficient training. Just streamlined, consistent training at the speed of business.

"The biggest ROI from Trainual is the freedom it gives us. We can leave for weeks at a time and return without having to put out fires. Trainual has freed us up to focus on growing the business while giving our managers the confidence they need to run things smoothly"
High Five Management Team

What was slowing High Five down?

High Five faced several operational inefficiencies that made it difficult to scale effectively:

1. Slow onboarding: The onboarding process for new employees took an average of 7 hours, with managers training every system and procedure. Talk about a waste of time!
2. Inconsistent training: Without a centralized system, managers weren’t always confident that the information they were providing to employees was up-to-date, leading to confusion and delays.
3. Lack of accountability: There was no clear way to track whether employees had actually understood the training, making it hard to ensure consistent performance across the team.
4. Difficulty applying training: Even when training was completed, ensuring that employees retained and applied the information was a major hurdle. As one manager put it, “If it isn’t easy for someone to find information, they won’t follow it.” This lack of ease in accessing critical information led to inconsistent application of training, further hampering team performance.

These challenges were hindering High Five’s ability to grow quickly and manage its expanding team.

The system that took High Five to the next level

Trainual emerged as the solution that would solve these problems and streamline High Five’s operations. Here’s how the High Five transformed their company.

Click "Next" 👆 to see how High Five uses Trainual. Want a closer look? Click to explore the training in a new window.

Centralized knowledge hub

High Five’s cluttered manuals became a sleek, searchable platform where systems, processes, and training materials lived in one place. No more digging for outdated info — everything was easy to find and always up to date.

“Trainual made it to where you can add as many processes and systems as you want because it’s not a book that’s thick anymore, it’s a searchable platform.”

Collaborative system building

Instead of waiting for the “perfect” system to appear, High Five’s managers built and improved systems in real-time. Feedback from the team made everything better, faster.

“We’ll build a system in Trainual and it’ll switch three or four times before we actually roll it out, but it’s all in Trainual. Now everybody can put their two cents in.”

‍4x faster onboarding

Onboarding went from a marathon to a sprint, dropping from 7 hours to just 90 minutes — thanks to Trainual’s training materials and quizzes. New hires go through it at their own pace, and managers get instant feedback on their progress.

“Training used to take seven hours… Now, it takes 90 minutes.” Real-time results let managers focus only on areas where employees need help.

Continious training

Training doesn’t stop after the first day — High Five keeps the learning going with weekly “Trainual Training” sessions. Everyone stays sharp and up-to-date, without hauling around heavy manuals. Trainual makes it easy for the team to stay on top of changes and processes.

“It just builds confidence.”

Confidence in accountability

With Trainual’s clear systems, managers are always sure employees can find the right answers. Even when they don’t know the exact solution, they can direct employees to the platform.

“Middle-level management was confident that the answer was in Trainual, so even if they didn’t know the answer, they could confidently tell them where to go find it.”

Results: Cutting onboarding time by nearly 80%

The impact of Trainual on High Five has been transformative:

• Reduced onboarding time from 7 hours to just 90 minutes.
• Improved consistency in training and procedures across all teams.
• Increased employee confidence and accountability in following processes.
• Boosted manager confidence in providing accurate, up-to-date answers to employee questions.
• Streamlined communication and collaboration across departments with a centralized knowledge hub.
• Created a culture of continuous learning with weekly Trainual training sessions.
• Scaled operations while maintaining quality, ensuring their growing team stayed aligned with High Five’s values and standards.
• Opened the door to new offices in different states.

TL;DR

High Five’s experience highlights the immense value of having a well-organized, digital training platform that can evolve with your business. For any leader looking to scale efficiently, it provides the tools necessary to streamline training, improve onboarding, and empower employees and managers alike. With the right system in place, High Five overcame its biggest challenges and built a solid foundation for future growth.

👉 Want to cut your onboarding time by nearly 80%? Check out our free demo to see how Trainual can help!