Still Have Questions?

Don’t worry, we’ve got you covered.

Are you a current customer?

If so, go to our comprehensive user help docs if you still have questions.

Trainual is a simple training and delegation software. It’s the easiest way to document your business systems and processes.

Trainual is for anybody who struggles to get their business out of their brain. If you have a problem documenting and delegating what you do, or your operating and training materials are scattered throughout Google Drive, DropBox, or your email, Trainual is for you.

Yes! All new Trainual users get 7-days free on the plan of your choice! You can use the platform, build out training content, and invite team members to your trainings all within your trial period.

Most small business softwares are overly complex and almost impossible to figure out. Trainual is designed for simplicity. Creating training content is as easy as sending an email, and you can add new team members the click of a button.

You can build out subjects, topics, and tests in no time at all. It’s easy to copy and paste from existing content, or upload documents to share. Plus, you can edit and improve your training content, so you don’t need to worry about getting it perfect the first time.

It’s simple to copy your existing training content (documents and photos) into your Trainual team curriculum. Videos must be hosted elsewhere (Vimeo, Wistia, YouTube) and can be embedded into Trainual.

Yes! You can grant admin permissions to enable other users to assign or edit content, as well as creator permissions for certain users to edit content without overseeing users in the system.

Should you need additional Users, Billing Admins can head to Settings > Billing & Plans > click Add more Users. Please note that you can upgrade in buckets of 5. Questions? Email support@trainual.com

Account owners or billing admins can quickly and easily change plans from within the app.

Absolutely. The Trainual app is totally secure and only team members you assign as users can access your company content. If someone leaves the company, it’s just as easy to remove them from the system. And each user can be assigned different roles bases on permissions. All of our data is stored on a cloud-based server and database that is PCI Level 1 compliant and backed up daily. All uploaded images and files are stored with Amazon Web Services (AWS) S3 cloud storage.

We will not sell, rent, exchange or share your personal information with any third-parties without your permission.

Trainual will share the collected information in order to respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of Trainual’s terms of service, or as otherwise required by law.

If Trainual is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Trainual uses a technology called “cookies” to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use Session Cookies to track your Login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use Persistent Cookies to determine how and from where you were referred to our site, as well as the last user ID that you logged in as. Trainual may set and access Trainual cookies on your computer, cookies are required to use the Trainual service. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
The use of cookies by our partners and affiliates is not covered by our privacy policy. We do not have access or control over these cookies. Our partners and affiliates use session ID and persistent cookies to better gauge our customer’s interest in our products.

We accept all major credit cards, Apple Pay, and Google Pay.

Yes, you have the option to cancel or pause your subscription at any time. Cancelling your plan comes into effect the following month. If you pause, you can restart whenever you’re ready to start training again!

We do not give refunds at this time. However, you can cancel your account at any time, and you can try the platform for free with our 7-day free trial.

We’re always available at support@trainual.com