The Process Mavens
Tamara Kemper and her team at The Process Mavens help rapidly-growing teams quickly build employee training & operations manuals so they can scale AND still stay a wonderful place to work.
Tamara is a Teacher, Instructional Designer, and Operations Consultant whose secret mission is to help people find their “dream jobs.” Ones where they feel safe, valued, challenged, and fulfilled by their work.
And as it turns out, a fantastic way to create “dream jobs” is to help humble, caring leaders who’ve already created a nourishing culture to clean up and document their processes and training so they can scale and create even more awesome jobs! (So that’s just what Tamara’s team of instructional designers and process nerds does every day!)
Tamara was integral in helping us use Trainual. She did a great job navigating us through the Op's Manual writing process and putting it in an intelligent format. I highly recommend Tamara Kemper!
Tamara has been a game changer for our business. Her listening skills enable her to pull out issues and goals that we sometimes don't even see. We look forward to our regular meetings and the energy we always come away with. Tamara has also helped us implement Trainual as an excellent way to train and test our newer employees while saving us an incredible amount of time and energy.
Tamara is the most skilled consultant we've ever worked with. She's been a game-changer for our business and I would highly recommend her to anyone. You will not be disappointed if you have the opportunity to work with Tamara and Process Mavens.
Tamara and her team went beyond just helping us with navigating Trainual. We felt overwhelmed by the thought of trying to put what was in our heads into a training manual. We had no idea how to do that or where to start. Tamara's amazing process made it so much easier! First, she helped us map out the outline of the content. Spending time here was the key. She helped our team lay out a well-thought-out plan for training that actually made sense. She also helped us figure out what kind of learning checks to put in and where. Using Trainual alone without Tamara and her team would not have been nearly as effective and we probably would have given up. Tamara and her team have a magical talent of taking what's in your head and creating a tangible result. I don't know how they do it! Now we have THREE training manuals for our programs plus a "New Employee On-boarding" process thanks to Tamara and her team. I wish I could give them 10 stars!!
Tamara is outstanding. She helped our organization significantly up our game surrounding documenting existing processes. We implemented Trainual so those new documented processes could be more accessible and kept up to date. Tamara ran this whole effort soup to nuts and she and her team hit a home run. She now keeps our docs up to date and helps us continue to refine our procedures so things don't get stale. Our newest hires now comment on how well organized we are and that onboarding was a breeze. It's been awesome!
What I thought was going to be a very difficult process, Tamara and her amazing team was able to make this so painless and workable for our company. I've already recommended her team/process to several other business owners.
Can't say enough about Tamara (and her outstanding Team)! Some people have that amazing gift of being able to distill complicated processes into bite-sized, logical and coherent steps. The entire process was painless and incredibly helpful to our entire team - and allowed us to better understand our workflows and facilitate our onboarding / training process. Highly Recommend The Process Mavens!
It was a pleasure to work with The Process Mavens team (thanks Holly!). For something that seemed big and scary at the beginning, they really put in the work to make the process flow smoothly and with as little stress as possible. 10/10 - would recommend
We had an absolutely fantastic experience with Process Mavens. It's easy to feel overwhelmed or lost on a project like this where you see the value but have no idea where to start. That's where the pros at Process Mavens come in and break it down into achievable chunks. In addition to that, they are ON IT, meaning they aren't going to drag a project out over months or make you sit in it for a year. They understand that this is 1 key part of a larger business and so they utilize your time well and make sure you're left with a product ready to use within 1 month. We used them for 3 different sprints and plan on using them for more in the future.
Working with Tamara and the whole Process Maven's team has been a great experience for my team. We were nervous and overwhelmed by the thought of revamping our training but we were put at ease after the first meeting. They kept us organized, focused, and calm throughout the process. The team felt supported and by the end of our first Sprint, they were energized to do more. We plan to continue utilizing their expertise on all our processes within our organization. Highly Recommend!
Do yourself a favor and hire Tamara and her team at The Process Mavens, you won't regret it! With her ability to see the big picture and the best path forward with incredible clarity, Tamara helped us transform the amazing vision in our head into an impactful and tangible reality. She took the time to learn about our industry, and more importantly, our culture. Then, she deftly facilitated our content and process creation efforts with an impressive balance of knowledge and resources to provide just the right tools to set us up for success each step of the way. Our business has leapt forward at warp speed as a direct result of the coaching and support Tamara provided. Now, on a regular basis our new employees report that they have never had onboarding or training experience be so clear and organized. Tamara also made sure we took time as business owners to celebrate the successes and allow time and space to feel pride in the company's growth and development. We cannot recommend Tamara enough!
Tamara and her team have been working with my company for the last year and it has been nothing but excellent. They came with the strategies necessary to successfully build out our companies internal training processes which has significantly increased the speed at which we onboard new hires. If you are anything like me and are not a pro at documenting and putting your internal SOPs together it is a no brainer to hire The Process Mavens.
Tamara and the Process Mavens team have an uncanny ability to take unorganized ideas, processes and procedures and organize and structure them to be understandable by everyone. It's like giving someone with bad vision a pair of eyeglasses.