Tamara Kemper
The Process Mavens
About Tamara
Tamara Kemper and her team at The Process Mavens help rapidly-growing teams quickly build employee training & operations manuals so they can scale AND still stay a wonderful place to work.
Tamara is a Teacher, Instructional Designer, and Operations Consultant whose secret mission is to help people find their “dream jobs.” Ones where they feel safe, valued, challenged, and fulfilled by their work.
And as it turns out, a fantastic way to create “dream jobs” is to help humble, caring leaders who’ve already created a nourishing culture to clean up and document their processes and training so they can scale and create even more awesome jobs! (So that’s just what Tamara’s team of instructional designers and process nerds does every day!)
Reviews
Darren K Harrell
Tamara was integral in helping us use Trainual. She did a great job navigating us through the Op's Manual writing process and putting it in an intelligent format. I highly recommend Tamara Kemper!
Jon Rosenberg
Tamara has been a game changer for our business. Her listening skills enable her to pull out issues and goals that we sometimes don't even see. We look forward to our regular meetings and the energy we always come away with. Tamara has also helped us implement Trainual as an excellent way to train and test our newer employees while saving us an incredible amount of time and energy.
Aaron Sinykin
Tamara is the most skilled consultant we've ever worked with. She's been a game-changer for our business and I would highly recommend her to anyone. You will not be disappointed if you have the opportunity to work with Tamara and Process Mavens.
Megan Eldridge
Tamara and her team went beyond just helping us with navigating Trainual. We felt overwhelmed by the thought of trying to put what was in our heads into a training manual. We had no idea how to do that or where to start. Tamara's amazing process made it so much easier! First, she helped us map out the outline of the content. Spending time here was the key. She helped our team lay out a well-thought-out plan for training that actually made sense. She also helped us figure out what kind of learning checks to put in and where. Using Trainual alone without Tamara and her team would not have been nearly as effective and we probably would have given up. Tamara and her team have a magical talent of taking what's in your head and creating a tangible result. I don't know how they do it! Now we have THREE training manuals for our programs plus a "New Employee On-boarding" process thanks to Tamara and her team. I wish I could give them 10 stars!!
Josh Bopp
Tamara is outstanding. She helped our organization significantly up our game surrounding documenting existing processes. We implemented Trainual so those new documented processes could be more accessible and kept up to date. Tamara ran this whole effort soup to nuts and she and her team hit a home run. She now keeps our docs up to date and helps us continue to refine our procedures so things don't get stale. Our newest hires now comment on how well organized we are and that onboarding was a breeze. It's been awesome!
Doug Lawyer
What I thought was going to be a very difficult process, Tamara and her amazing team was able to make this so painless and workable for our company. I've already recommended her team/process to several other business owners.
David Verwer
Can't say enough about Tamara (and her outstanding Team)! Some people have that amazing gift of being able to distill complicated processes into bite-sized, logical and coherent steps. The entire process was painless and incredibly helpful to our entire team - and allowed us to better understand our workflows and facilitate our onboarding / training process. Highly Recommend The Process Mavens!
Rhonda Beal
It was a pleasure to work with The Process Mavens team (thanks Holly!). For something that seemed big and scary at the beginning, they really put in the work to make the process flow smoothly and with as little stress as possible. 10/10 - would recommend
Josh Moog
We had an absolutely fantastic experience with Process Mavens. It's easy to feel overwhelmed or lost on a project like this where you see the value but have no idea where to start. That's where the pros at Process Mavens come in and break it down into achievable chunks. In addition to that, they are ON IT, meaning they aren't going to drag a project out over months or make you sit in it for a year. They understand that this is 1 key part of a larger business and so they utilize your time well and make sure you're left with a product ready to use within 1 month. We used them for 3 different sprints and plan on using them for more in the future.
Lauren Russo
Working with Tamara and the whole Process Maven's team has been a great experience for my team. We were nervous and overwhelmed by the thought of revamping our training but we were put at ease after the first meeting. They kept us organized, focused, and calm throughout the process. The team felt supported and by the end of our first Sprint, they were energized to do more. We plan to continue utilizing their expertise on all our processes within our organization. Highly Recommend!
Cortney & Chris Keene (Keene Perspectives)
Do yourself a favor and hire Tamara and her team at The Process Mavens, you won't regret it! With her ability to see the big picture and the best path forward with incredible clarity, Tamara helped us transform the amazing vision in our head into an impactful and tangible reality. She took the time to learn about our industry, and more importantly, our culture. Then, she deftly facilitated our content and process creation efforts with an impressive balance of knowledge and resources to provide just the right tools to set us up for success each step of the way. Our business has leapt forward at warp speed as a direct result of the coaching and support Tamara provided. Now, on a regular basis our new employees report that they have never had onboarding or training experience be so clear and organized. Tamara also made sure we took time as business owners to celebrate the successes and allow time and space to feel pride in the company's growth and development. We cannot recommend Tamara enough!
Cody Barton
Tamara and her team have been working with my company for the last year and it has been nothing but excellent. They came with the strategies necessary to successfully build out our companies internal training processes which has significantly increased the speed at which we onboard new hires. If you are anything like me and are not a pro at documenting and putting your internal SOPs together it is a no brainer to hire The Process Mavens.
Shad Nojoumi
Tamara and the Process Mavens team have an uncanny ability to take unorganized ideas, processes and procedures and organize and structure them to be understandable by everyone. It's like giving someone with bad vision a pair of eyeglasses.
Abe Orgel
Before I hired The Process Mavens I knew I needed to get the content onto paper because I was always busy and unable to train employees so I would hire someone, have them sit and get some training here and there but not the real deal and so they were not successful and left, so I started to write word files with bullet points, needless to say no one looks at these, it is not user friendly and does not appeal to a trainee, it is also difficult to locate the specific topic, and update when needed. What Process Mavens did was first off sort all jobs and responsibilities so we can have a better view of what topics we are working on and what content needs creation or modification, and then I shared with them the content, they asked questions and made sure they understand it so they can build it in a learning environment, once done they imported into Trainual and followed with quizzes so I can see where someone might be missing the point. They also helped me with KPI creation based on the job and outlines, they have helped with core values of the company, and also core values per job. They also helped me create a hiring process, from job description, to interview markers, and also for a 30/60/90 review so that I know whether someone is here to stay or not right away and without the guessing game. All in all, I now have a very streamlined SOP and onboarding process that helps with onboarding new employees and managing the processes easily and pointing out if someone is missing something without having to rely on the gut feeling. (I am also trying to carve out every week a half hour to an hour to continuously update the process, so it does not become outdated and obsolete) I strongly recommend whoever is looking to streamline their onboarding or process documentation to hire The Process Mavens.
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